Experience

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  Hobsons

  • Arlington, Virginia

  • Consultant

    • Jan 2012 - Present
    • Arlington, Virginia

    Education Development Consultant for Hobson's Intelliworks CRM software. Design, Develop, and Record training videos for the CRM software. Work with SME's to document software functionality and record video segments for clients to use in learning how to use the software.

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  2004 Freddie Mac

  • Manager

    • Apr 2002 - Jun 2004

    Reported to Director of Training and Development for IT Division. Developed and implemented Management Development Certificate Program for IT professionals. Managed the development of "real-time" web-based learning programs. Selected Accomplishments include:Responsible for the hiring and development of 4 direct reports, 2 instructional designers and 2 training specialists, in the development and implementation of 3 tiered Management Development Certificate Program which included class room instruction as well as web-based and vendor driven courses. This included forecasting and budget responsibilities of $300K.Business Partner Consultant to Capital Markets Technology VP. Designed and delivered custom training programs to target specific competency based skills needed in department.Implemented corporate-wide competency based job description, evaluation methodology and software solution for IT division.

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  Freddie Mac

  • Education Manager

    • 2002 - 2004

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  Convergys

  • Training & QA Manager

    • Jan 2000 - Jan 2002

    Reported to VP, design, produce and delivered employee educational programs, primarily consisting of systems and soft skills training. Call monitored and evaluated employees to improve service quality and identify training issues. Selected accomplishments include:Developed, implemented and delivered training program to 40 trade associates in the Siebel Call Center systemConducted oversight and testing during implementation and migration of data into the new Siebel system. Worked closely with IT specialists to identify and resolve deficiencies in the system conversionIdentified areas requiring retraining and QA to quickly reduce internal error rate

  • Quality Control and Education Manager

    • 2000 - 2002

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  Equifax Payment Services

  • Education Specialist for Customer Service & Lost Stolen Departments

    • Apr 1997 - Jun 1999

  • Education Specialist

    • Jan 1997 - Jan 1999

    Reported to AVP. Designed, produced, and delivered employee educational programs, primarily consisting of systems and soft skills training. Selected accomplishments include:Developed an 8 day long course for the Lost Stolen Department including the agenda, assessments, exercises, facilitator guide, power point presentation, and major updates to the participant manual earning Departmental Employee of the month.Developed facilitator's guide for the Customer Service Phones Department to ensure consistency in program delivery.Analyzed and recommended resource reallocation to meet customer needs in reducing personnel resources.

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  Business Performance Group

  • Organizational Development Consultant

    • Jan 1995 - Jan 1997

    Reported to CEO, consulted with client base to identify needs and design organizational development interventions at the senior management level. Selected accomplishments include:Designed, developed, and implemented a marketing survey to evaluate level of client satisfaction and increase sales; facilitated strategic planning workshopsAudited, reorganized, and managed the financial systems and daily management of the company to improve operational efficiency

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  Federal Reserve Bank

  • Assistant Manager Dayshift

    • Jan 1992 - Jan 1995

    Reported to Department Manager, 40 direct reports and 2 Management Associates in Check and Adjustment Processing. Selected accomplishments include:Developed and implemented $3M budgetImproved Department overtime goals by 240 hours annuallyConsistently achieved "outstanding" ratings from District audits