Experience

• 

  Daikin Malaysia Sdn Bhd

  • Senior Manager, Project Management

    • Dec 2022 - Present

    To lead the team in the implementation of IT technology solutions in a cost-effective way by translating the business requirement into technical requirements.To lead the team to work with consultants or vendors in blueprint design, development, testing and commissioning of systems to meet the stipulated budget and deadline and with sign off from stakeholders.To make recommendations for solutions or improvements that can be achieved when new technology arises or with alternate uses of existing technology.To manage projects within the stipulated budget and time.To manage stakeholders expectation.

• 

  GREAT EASTERN

  • System Support Manager

    • Oct 2017 - Nov 2022

    Coordinates, plan and performs User Acceptance Testing activities and provide recommendations in supporting new products launch, systems enhancement and projects• Evaluates and initiates proposed enhancement to business processes arising from new/revised product requirements and minimizing impact to end users• Plan UAT activities and resources• Ensure the readiness of testing environment• Monitor systems defects for resolution/closure• Coordinates production deployment between end users and IT team• Attends product, systems and/or regulatory meeting with requirement analysis and solutioning• Provides advise in functional area for supported admin systems and subsystems• Product Day2 RSA compilation and monitoring• Ensure the enhancement/projects meeting the planned timeline• Process improvement recommendation & implementation• Provide automation tool supports for production issue, test cases creation and project request• Provide training for system support team with updated guides, manual and procedures• Perform internal quality audit on admin system and compliance to section SOP

• 

  TcItech Sdn Bhd

  • Kuala Lumpur, Malaysia

  • Business Consultant

    • Mar 2014 - Sep 2017
    • Kuala Lumpur, Malaysia

    Responsible for analyzing the data that is used by business or organization and coming up with Business Intelligence (BI) to support decision-making• Identifying business requirements• Defining project scope and objectives• Translate business requirements into prototype• Build reports and dashboard• Prepare test plan, conduct UAT and user training• Documentation on functional specification and user manual• Provide post implementation support• Create productive relationship with and between key stakeholders• Agile methodoloy was used in the implementation of BI projects:- (SENIOR BUSINESS ANALYST)Responsible to ensure applications are fully operational and any loss of services are restored in a timely and efficient manner• Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries. • Identifying and proposing application system changes, better uses, enhancement and developments. • Providing high level of services in adherent to SLAs for response and resolution time• Deployment of service releases, patches, requests and customisations

• 

  Naim Land Sdn Bhd

  • Kuching, Sarawak

  • System Analyst

    • Aug 2006 - Mar 2014
    • Kuching, Sarawak

    Responsible for identifying operational issues of concern, coming up with solutions and then ensuring that any changes put into place meet the needs of business • Identifying areas for business improvements - sourcing for new and better solutions (ERP) to improve the current business processes of the organisation• Implementation of projects• Analyze user requirements • Proposed to user on the solutions• Prepare timeline for the projects• Translate user requirements into functional specification• Communicate with developer/vendors on user requirements• Ensure delivery on time• Conduct UAT session and provide user training• Post implementation support