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Pam Russell profile image

Pam Russell

Special Projects Manager at FarmIQ Systems Ltd
Intro Book
Seasoned business analyst and project manager with expertise in stakeholder management and business process improvement.
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Location
Wellington, New Zealand, NZ
Skills
  • Stakeholder Management
  • Knowledge Management
  • Information Management
  • Vendor Management
  • Business Analysis
  • Show all
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Bio

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Pam Russell is a seasoned professional with extensive experience in stakeholder management, business analysis, and project coordination. She has held various leadership roles, including Special Projects Manager at FarmIQ Systems Ltd and Head of Business Information Centre at Westpac Banking Corporation. Pam holds a Master of Business and Technology degree from the University of New South Wales.

Experience

  • FarmIQ Systems Ltd
    • Wellington & Wairarapa, New Zealand
    • Special Projects Manager
      • Jul 2017 - Dec 2017
      • Wellington & Wairarapa, New Zealand

      Project management, business analysis, project co-ordination of various customer, training, resourcing and process improvement related projects to automate and improve the customer experience and increase usage and advocacy of the FarmIQ system.

  • FarmIQ Systems Ltd
    • Wellington & Wairarapa, New Zealand
    • Training and Support Manager
      • 2014 - 2017
      • Wellington & Wairarapa, New Zealand

      Managed the customer service delivery team providing support, training and online help to New Zealand farmers and B2B customers who use, or were potential users of the FarmIQ system. Budgeting, logistics, board reporting, performance managementDeveloped a high performing customer centric team to train farmer customers, analyse and solve customer and system problems and contribute to further development of the FarmIQ system and knowledge sharing tools

  • Copyright Agency
    • Sydney, Australia
    • Business Analyst
      • 2013 - 2014
      • Sydney, Australia

      Identifying and assessing potential customers to generate leads for the Commercial sales team.

  • Westpac Banking Corporation
    • Australia
    • Banking
    • 700 & Above Employee
    • Head of Business Information Centre
      • 2008 - 2012

      Managed the Business Information Centre and developed a high performing team providing research and associated information and knowledge services, including consulting, training, delivery and purchasing of information for internal customers across the Westpac Group globally.

    • Manager Business Information Centre
      • 2002 - 2008

    • Senior Information Specialist
      • 1999 - 2002

  • Dow Jones - Customer Advisory Board
    • Australasian Representative
      • 2007 - 2009

  • Brierley Investments Limited
    • Wellington
    • Information Manager
      • 1993 - 1999
      • Wellington

  • HRL Morrison & Co
    • Wellington
    • Librarian
      • 1992 - 1993
      • Wellington

  • SY Evohe
    • around the world
    • Watch Captain/Purser
      • 1991 - 1992
      • around the world

Education

  • 2002 - 2004
    University of New South Wales
    Master of Business and Technology (MBT)
  • Victoria University of Wellington
    Certificate in Management Studies
  • Victoria University of Wellington
    Dip Libr, Library and Information Studies
  • Victoria University of Wellington
    Bachelor of Arts (BA), Music History

Suggested Services

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Industry Focus. “Farming”

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