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Pam Daniels is a seasoned organizational effectiveness consultant with 22 years of experience in business process improvement, management consulting, and organizational development. She has expertise in change management, program management, and team effectiveness. Pam has worked with various organizations, including Stylus Group, Levi Strauss & Co., and CSC Consulting, facilitating team development sessions, leadership team offsites, and organizational design projects.

Experience

    • Organizational Effectiveness Consultant
      • 2002 - Present

      Sample projects: For a variety of organizations and functions, designed and facilitated team development sessions leveraging the Lencioni team effectiveness model and various personality style and behavioral assessment tools. Customized sessions to address team-specific development needs such as building trust, improving communications, managing conflict and clarifying roles.In partnership with another OD consultant, designed and facilitated a leadership team offsite for an apparel company's innovation group to develop an inspirational vision and a set of values to guide employee behaviors. The results of the offsite helped to align the team and create greater clarity in the direction of the organization. As part of the acquisition of a global software company, provided program and change management support for the design of an integrated go-to-market/sales process, and the development and implementation of a new sales portal, updated content/tools and training to enable the newly integrated sales force. Facilitated process design team working sessions with U.S. and European representatives from the integrating organizations, successfully navigating team cultural differences and conflicts. Facilitated design and transition planning activities for the launch of a new marketing operations function for a major international retailer. Provided coaching for the development of a business case and implementation plan to launch the function. Facilitated work sessions to design high-level business processes and to clarify roles and responsibilities in support of the launch. Consulted to senior leaders and HR on various change management issues including change leadership, communications and stakeholder management.

    • Learning & Organizational Development
      • 1999 - 2002

      Sample projects: Managed a large-scale organizational startup and training program for a new U.S.-based Shared Services Center, which was created to support a new organizational model for a number of finance and accounting-related functions. Led a team of nine consultants under aggressive deadlines to design and implement leadership development, organizational startup and functional skills training to facilitate the integration of 80 new employees hired to start up the new center.Developed a high-level redesign of the planning process for a regional L&D group to guide the next annual planning and budgeting cycle. Customized project and program management tools and instituted processes for managing and monitoring L&D projects (including training, business process improvement, and other organizational effectiveness projects).

    • Principal Consultant
      • 1994 - 1999

      External management consulting; internal training & development and professional development management.Sample project: Managed a series of consulting projects at a major high-tech company that supported the design of and transition to a new supply chain organization. Identified needs, provided methodology coaching, and developed action plans in partnership with the HR Director, internal OD consultant, and business sponsor. Co-facilitated workshops for the Supply Chain leadership team and other stakeholders to refine the design, plan the transition, and address critical issues and risks.

    • Senior Consultant
      • 1985 - 1994

      External management consulting and market research.Sample project: Conducted an analysis for a major European chemical company of the long-term viability of the industry in which one of its business units was operating. Analyzed U.S. industry structure, assessed key trends and implications, and evaluated the business unit’s market position. Recommended strategic alternatives for responding to industry changes and improving market position, including an acquisition target that became the basis for significant expansion of the company’s U.S. business.

Education

  • Fielding Graduate University
    Graduate Studies, Organizational Design & Effectiveness
  • The University of Texas at Austin - The Red McCombs School of Business
    MBA, Concentration in Marketing
  • Rice University
    BA, Environmental Science/French

Suggested Services

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Industry Focus. “Management Consulting”

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