Experience

• 

  Mad Mex Fresh Mexican

  • Sydney, Australia

  • Franchise Owner

    • Jan 2011 - Dec 2017
    • Sydney, Australia

    • To manage all of the business's daily operations, including ordering supplies, meeting with customers and vendors, preparing payroll, managing staff, resolving discrepancies, etc. • Processing of the invoices and credit notes in to the accounting system (MYOB).• To protect the franchised brand by operating the franchise in strict compliance with system operating standards.• Hiring employees and to ensure that all employees are properly trained, and the franchise is properly staffed at all times.• Driving peoples passion to deliver excellent customer service by motivating and providing incentives.• Designed and implemented engaging promotional campaigns including coupon offers and special daily deals.• To build a strong and loyal customer base by offering quality products and by providing superior customer service.• Implemented efficient business practices, striving for continuous improvement in sales and quality assurance.• Developing professional relationships with other franchise owners.

• 

  Telsyte

  • Sydney, Australia

  • Client Service Representative

    • Mar 2008 - Oct 2010
    • Sydney, Australia

    • Providing face to face as well as over the phone customer service to the clients.• Performing a range of administrative support services, including word processing, data entry, document management and filing.• Building relationships with clients and stakeholders (internal/external).• Initiating, coordinating and prioritizing actions in response to calls from clients and other relevant stakeholders.• Maintaining call records, system entries and client/service databases in line with record management guidelines to ensure that information is accurate and up to date.