Experience

• 

  Upward Projects Restaurant Group | Postino WineCafe | Joyride Taco House | Windsor | Federal Pizza

  • United States
  • Restaurants
  • 200 - 300 Employee

  • Senior Director of Operations Services

    • Mar 2024 - Present

  • Projects Director

    • Jul 2019 - Present

    Lead planning, execution, and overall control of cross-functional project plans affecting company-wide initiatives. Drive implementation life cycle of all project phases and deliverables. Provide regular communication on project status to all members and stakeholders including risk management. Formulate strategies to enhance project delivery and streamline workflows.

  • Director of Training and Development

    • Mar 2016 - Jul 2019

    Develop, implement, and oversee all training and development activities for all Team Members. Manage and maintain the Learning Management System (LMS) along with producing new innovative digital content that creates an engaging user experience. Create, update, and maintain all learning material and other resources used in the LMS. Partner with the Field Operations team to design, develop, and implement training content for hourly and Leadership level Team Members. Support and create materials/communication for company change management. Facilitate and support Leadership meetings and misc. development workshops. Create and manage new store opening training programs.

• 

  Pei Wei

  • United States
  • Restaurants
  • 700 & Above Employee

  • Director of Field Training

    • Dec 2015 - Mar 2016

    Develop, implement, and oversee all training activities.

  • Operations Testing & Training Implementation Manager

    • Jun 2014 - Dec 2015

    Primary Roles & Responsibilities include:Organization of all Operations & Culinary Testing to execute most efficient testing process and provide the most accurate data • Communication with test locations • Author any necessary job aids, recipes, training materials etc to support test implementation • Conduct training for test locations when necessary • On-site audits to validate test locations are implementing test as intended for optimal results & accurate data • Responsible for identifying success criteria, gathering data, and making recommendations of next steps to senior leadership Manage strategic Implementation calendar for national roll-outs Pilot testing of large-project enhancements to current training systems (i.e. new on-line training, cross training programs, enhancement of MIT & Key training etc)• Identify success criteria for pilot testing • Conduct employee focus groups Q/A Testing and Piloting Secondary: Curriculum Development Bridge for cross-department information gathering & sharing Sourcing information and answers Assist with creation of National Roll-Out Kits Involvement in writing recipes & filming scripts

  • National Training Manager

    • Sep 2012 - Jul 2014

    Responsible for coordinating and implementing effective learning systems at new restaurant openings for Pei Wei Asian Diner in addition to building and maintaining strong relationships with Regional Vice Presidents, Market Partners, and store level Team Members. Create, update, and facilitate current, new restaurant opening, and management level training and development programs and content. Create and facilitate workshops for hourly team members and management, while providing ongoing direction, support, and feedback to the field. Ensure all training systems in the field support and reflect the integrity of the Company.

  • General Manager

    • Jun 2007 - Sep 2012

    Oversee all operations including hiring, development, cleanliness and organization, profit, and upholding a set company standard.Set up new vendors and accounts.Tracked and projected sales built a budget to reach peak profit.Trained and developed managers and key employees.Maintained a low turn over rate with employees.Held weekly manager meetings to thoroughly communicate potential issues and set goals for the week.Able to read and assess P&Ls and set goals to increase the bottom line.