Experience

• 

  Billie

  • New York City Metropolitan Area

  • Senior Customer Experience Associate

    • Apr 2020 - Present
    • New York City Metropolitan Area

    Responds to hundreds of emails a day, exceeding expected ticket countManages Yotpo ratings and customer outreachAssists with outreach and submission of payment disputesActive participant in the quality assurance team to ensure consistency across the teamResponsible for identifying, troubleshooting and reporting technical bugs

• 

  Dia&Co

  • United States
  • Retail Apparel and Fashion
  • 100 - 200 Employee

  • Acting Office Manager

    • Jun 2019 - Sep 2019

    Responsible for all office ordering, from daily needs to company eventsPoint of contact for all company vendorsManaged and directed facility coordinator, depending on company needsOversaw all conference room calendars

  • Executive Assistant to CEO & President

    • Mar 2019 - Sep 2019

    Managed and organized calendars for two C-level executives, and ensured effective flow of meetingsCoordinated all business travel and expenses for co-foundersOrganized logistics for meetings led by co-founders, including organizing agendas, booking meeting rooms, preparing written materials, managing catering, helping with A/V equipment, etc.Assisted executives with team recognition to help boost appreciation and team moraleAssisted in research efforts on strategic topics

  • Customer Experience Associate (Level 2)

    • Jan 2018 - Mar 2019

    Worked as first point of contact for all company inquiries, taking care of the needs of customersResponsible for troubleshooting problems to completion and ensuring a positive customer experienceMultitasked to respond to calls and emails/chats and emails simultaneouslyAccountable for keeping track of pending inquiries and following up as necessary.

• 

  AHRC New York City

  • Assistant Transition Developer

    • Dec 2016 - Dec 2017

    Assisted supervisor in management of the Melissa Riggio Higher Education ProgramManaged community-based alumni programNetworked to obtain/maintain volunteer and internship opportunities for disabled students

  • Community Support Professional

    • Sep 2015 - Dec 2016

    Aided individuals with developmental disabilities in their daily life within their communityDeveloped long-term goals and concrete plans to achieve said goals with supported individuals Reinforced person-centered planning and self-advocacy for people I supported

• 

  The Hole NYC

  • New York, NY

  • Intern

    • Apr 2015 - Aug 2015
    • New York, NY

    Responsible for administrative duties, including research, data entry and client correspondenceAssisted the directors in setting up & taking down exhibitions, including heavy lifting and repainting space

• 

  ASPCA

  • Greater New York City Area

  • Animal Care Technician

    • Mar 2014 - Oct 2014
    • Greater New York City Area

    Ensured animal health through regular feedings and medication, including restraining for veterinary exams. Responsible for preparing animals for adoptions through proper socialization techniquesMaintained sanitary and organized conditions for medical care and animal comfort and was responsible for stocking supplies as needed.

• 

  Alliance Counseling Center, LLC

  • Hellertown, PA

  • Intern

    • Jun 2013 - Aug 2013
    • Hellertown, PA

    A learning experience which allowed me to sit in on clinical meetings and discuss cases with therapists. I was responsible for discharge summaries, as well as other administrative duties, such as organization of resources and handling of insurance coverage.

• 

  Unique Antique Designs

  • Southold, NY

  • Assistant to Owner

    • May 2010 - Aug 2013
    • Southold, NY

    Worked May-August 2010-2013.Managed store operations in owner's absence, restored furniture and merchandise, designed marketing materials and created web presence.

• 

  Burton's Bookstore

  • Greenport, NY

  • Sales Associate

    • Jun 2012 - Aug 2012
    • Greenport, NY

    Responsible for all store operations in owner's absence.

• 

  Animal Haven Shelter

  • New York, NY

  • Volunteer

    • Mar 2011 - Aug 2011
    • New York, NY

    Walked, fed, cleaned up after and socialized shelter dogs.

• 

  White Pine Trading LLC

  • New York, NY

  • Intern

    • Feb 2011 - Jun 2011
    • New York, NY

    In charge of diamond inventory and care, as well as administrative duties.

• 

  National Corporate Theatre Fund

  • New York, NY

  • Intern

    • Jun 2010 - Aug 2010
    • New York, NY

    Responsible for administrative duties, including client and contributor interactions.

• 

  Cobble Hill Animal Clinic

  • Brooklyn, NY

  • Volunteer

    • Jun 2010 - Aug 2010
    • Brooklyn, NY

    Conducted preliminary examination and assisted doctors in examination and treatment.Assisted in surgical procedures and ensured sterile work conditions.

• 

  Harbor Pet

  • Greenport, NY

  • Sales Associate

    • Jun 2009 - Aug 2009
    • Greenport, NY

    Assisted owner and managed store in owner's absence.

• 

  New York Aquarium

  • Brooklyn, NY

  • Docent

    • Oct 2007 - Mar 2009
    • Brooklyn, NY

    Educated visitors and answered questions regarding the animals.Operated interactive exhibits, such as the touch tank.Assisted in running children's parties.