Experience

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  eDesk

  • Dublin 4, County Dublin, Ireland

  • Head of Customer Success

    • Jan 2021 - Feb 2022
    • Dublin 4, County Dublin, Ireland

• 

  Optimal Workshop

  • New Zealand
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Senior Customer Success Manager

    • Feb 2017 - Mar 2021

  • Public Speaker

    • Oct 2016 - Mar 2021

    Speaking @ conferences across the globe on matters of Customer Success and User Experience, including:UXNZ 2016 - Wellington, New ZealandUX Dublin - Dublin, IrelandUX Camp Brighton - Brighton, EnglandSoap Conf - Krakow, PolandWorld Usability Congress - Graz, AustriaUXDC - DublinEX2020 - Remotely

  • Customer Success Manager

    • Jan 2015 - Feb 2017

• 

  Stakeholder Group

  • Belfast, United Kingdom

  • Client Manager

    • Nov 2011 - Oct 2014
    • Belfast, United Kingdom

    Managed over 50 brands including; Sainsbury’s, the MAC, Titanic Belfast and TV Licensing.Contacting press through press releases and email to promote the good work being done within these brands, as well as firefighting when public issues arise.Implementing social media strategies, media relations, and monitoring press as part of my day-to-day activities.Built a strong relationship with individuals in the NI media, which has helped me gain great coverage and feedback for my wide client base.Weekly event management on behalf of clients and brands; from the initial campaign idea to the implementation of the strategy on the day.Assisting clients in times of crisis through speed, effective copy and proactive response plans to help clients maintain their brand and limit the damage done

• 

  InterTradeIreland

  • Newry

  • Communications placement student

    • Aug 2010 - Aug 2011
    • Newry