Experience

• 

  Boyner Grup

  • Akademi Direktörü

    • Oct 2018 - Nov 2021

• 

  d.ream (Doğuş Restaurant Entertainment and Management)

  • Türkiye
  • Food and Beverage Services
  • 300 - 400 Employee

  • Akademi ve Kurumsal Satış Direktörü

    • Sep 2017 - Jul 2018

  • d.ream Akademi Direktörü

    • Nov 2014 - Sep 2017

  • Doors Akademi Profesyonel ve Kurumsal Eğitimler Müdürü

    • Sep 2013 - Nov 2014

• 

  ISTANBUL DOORS GROUP

  • Eğitim Müdürü

    • May 2009 - Sep 2013

    • Develop training systems for the branches and the central office• Maintain an effective orientation training program for new employees • Constantly re-train existing employees to keep up with required service standards • Motivate, educate and develop employees on a continuous basis to attain maximum efficiency • Budgeting yearly training plans• Organising and monitoring Performance Review systems• Developing training and operational manuals and documents• Organising training programmes for franchise branches (national and international )• Developing Management Training for the new and the existing management• Identify departmental training needs which aim to maximise revenue, guest experience and satisfaction, also to improve employee loyalty towards the company.• Analysing external training companies for outsourced training• To get more employee involvement, organised innovative project and competitions• Planning and reporting Mystery Diner visits for the whole group• Reporting to HR Director and CEO about all training related subjects • Training the staff on the subjects of Communications, Service and Standards, Customers Relations Management, Customer Complaints Management, Leadership, Sales, Stress Management, Trained the trainers.

• 

  Ask Italian & Zizzi Ristorante

  • Team Member & Assistant Manager & Restaurant Manager & Regional Training Team Manager

    • Feb 2002 - Jun 2007

    • Worked as a Team Member, delivered steps of service and maintain customer satisfaction.• Worked as Assistant & Restaurant Manager, ensure that the restaurants operate efficiently and profitably while maintaining the reputation and ethos. • Setting budgets and/or agreeing them with senior management.• Worked on daily basis to achieve budgeted sales and company standards.• Preparing reports at the end of the shift/week, including labour/food control and sales.• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing staff and providing them with feedback.• Responding to customer complaints.• Worked as Regional Training Team Manager, managed restaurant openings, focusing on training and monitoring of management and staff. Created training manuals and programs for new restaurant openings to improve service and restaurant standards. Teach trainers on best practices and monitored all training activities in the region.

• 

  Volvo Car Company

  • Dealership Sales Manager

    • Sep 1999 - Jun 2001

    • Sold new and used cars. Created a client database to monitor potential and future purchases. Planned and developed activity programmes, strategies to attract new customers. Organised and managed large corporate functions, such as car launches and exhibitions.