Experience

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  Prosense Gas Detection

  • Istanbul, Turkey

  • Technical Manager

    • Nov 2017 - Present
    • Istanbul, Turkey

    Product CertificationConfiguration ManagementProduct DevelopmentProduct Quality AssuranceProduct TestTechnical Issue ResolutionTechnical Documentation

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  Oracle

  • Senior Technical Support Engineer / Oracle Global Storage Technical Solution Centre – Axiom/FS1

    • Jan 2012 - Nov 2017

    As a Product Support Engineer in Pillar Axiom and Oracle Flash Storage Team I’m responsible to give higher level of support. The main tasks performed in this role are:• Identifying problems, potential problems and configuration issues on customer systems; proposing solutions and supporting their implementation • Investigating host connectivity and multipathing problems on different OS platforms • Investigating MaxRep/InMage replication issues• Performing advanced troubleshooting to define problems and detect product bugs• Investigate performance issues and perform tuning• Preparing knowledge documents to distribute knowledge on different levels• Facilitating escalations and preparing technical reports for internal or customer managers

  • Senior Technical Support Engineer

    • 2010 - Nov 2017

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  Sun Microsystems

  • EMEA Highend Disk and Connectivity Support Engineer

    • Sep 2009 - Jan 2012

    Highend Disk and Connectivity Support Engineer in EMEA Storage Technical Solution Center.As an Solution Center Escalation Engineer I was responsible to provide technical support and handle escalation requests for below products:• Hitachi Highend Storage ( SE9960/10 - SE9980/70 - SE9990/85 - SE9990V/85V )• Hitachi Auto-dump analysis• SAN and Connectivity problems• FC HBAs• Solaris OS storage drivers• FC Multipathing software - Sun Storage Traffic Manager • Sun/LSI Midrange Storage Arrays• Brocade SAN switch

  • Strategic Support Engineer

    • Feb 2001 - Sep 2009

    As a support engineer I was providing support all Sun hardware and software and mainly performing below actions:• Perform installations of mission critical products such as high-end servers/storages, SunCluster installations, SAN implementation etc.• Perform Application Readiness Service for Highend systems • Perform installations and provide reactive service in the region (South Eastern Europe, Middle East and Africa and Central Asia countries such as Mali, Lebanon, Jordan, Kazakhstan, Turkmenistan, Uzbekistan, Serbia, Croatia, Albania, Greece, Slovenia)• Prepare TOI documents of storage products for Support Services engineers • Perform data migrations between platforms• Prepare Account Support Plan• Create implementation plans for upcoming projects / installations• Support customers on day to day break & fix problems• Developing relations with customer IT team and management • Review and check support process together with customersProducts:Highend servers (E10K, E15K, E25K), Highend storages (SE9900, SE9900V, SE6900 series), Midrange storages (SE7400, SE6400, SE2500, SE3500, SE3300 series) Solaris OS, SunCluster, SDS, QFS, SAMFS, ZFS, Veritas Volume Manager, Veritas File System, Sun Storage Traffic Manager, Solaris IP Multipathing, Tape libraries (SL500, SL8500)

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  FIT

  • Istanbul, Turkey

  • Co-founder, Chief Technology Officer

    • May 1999 - Oct 2000
    • Istanbul, Turkey

    FIT was a start-up company. The main focus of FIT was to be technology leader and deliver technical consultancy in SAP software. As a main share holder, my responsibilities included business development facilities to create revenue from SAP market. In addition to that I was performing below tasks:• Management of technical team• Management of SAP implementation projects• Developments of new services like workload analysis and performance tuning• SAP technical consultancy tasks for customers as a senior consultant• Building key relationships to plan for customer needs and identify critical tools.• Supervising, developing and motivating staff• Developing and managing the budget• Increasing consultancy revenue from SAP market• Preparing and delivering in-house trainings for staff• Delivering SAP technical trainings in SAP Academy

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  Arcelik

  • Istanbul, Turkey

  • SAP Technical Consultant

    • Jul 1998 - May 1999
    • Istanbul, Turkey

    Arçelik is the biggest white-good producer of Turkey (Arçelik, Beko, Grundig, Blomberg, Elektrabregenz, Arctic, Leisure, Flavel, Defy, Altus). As Technical Consultant, responsibilities included project management of technical implementation, technical support and design of SAP IT infrastructure. I was also performing all SAP technical consultancy tasks. This project was the biggest project in Turkish market in terms of number of users, database and system size. · Prepare and manage technical implementation plan · Support other implementation teams · Design and implement technical architecture of SAP systems · Install and configure SAP R/3 and database · Design application security roles/authorizations · Define administration procedures of SAP system · Configure Transport Management System · Design and implement backup and recovery · Workload analysis and performance tuning (SAP R/3 4.0B, Solaris, Oracle) · Deliver support to day to day issues

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  SAP

  • Istanbul, Turkey

  • SAP Technical Consultant

    • Feb 1997 - Jul 1998
    • Istanbul, Turkey

    · Technical support and problem solving on SAP software· Design technical architecture of SAP system· Made SAP sizing· Installation and configuration of SAP R/3 and database (Oracle, Adabas, MS SQL, Informix) on various OS (Solaris, HP-UX, AIX, Microsoft NT)· Design and implement application security· Defined and implement administration procedures of SAP system· Configuration of Transport Management System· Design and implement backup and recovery procedures· Made workload analysis and performance tuning on various platforms· Made homogeneous system copies· Upgraded SAP R/3 (from 2.2G, 3.0D, 3.0F, 4.0B to 3.0F,4.0B, 4.6C)· Upgraded Oracle database (from 7.1, 7.2.3 to 7.2.3, 8.0, 8.1, 9.2