Experience

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  Insulet Corporation

  • Upstate, New York, United States

  • Inside Sales OmniPod Specialist

    • Sep 2021 - Present
    • Upstate, New York, United States

    Support sales and foster customer relationships while promoting and selling Omnipod's insulin management system for types one and two diabetic patients. - Obtained 2022 Winner's Circle award for achieving 100% quotas.- Provide sales support for territories void of sales or clinical services representatives by engaging in daily/weekly communication with field managers to leverage understanding of potential accounts.- Share disease state and federal/state insurance program proficiency, while also applying field sales knowledge, experience, and insights with team to improve customer support.

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  Cleveland Clinic

  • Weston, Florida, United States

  • Patient Experience, Weston, Florida Cancer Center (Red Coat) Concierge

    • Dec 2020 - Aug 2021
    • Weston, Florida, United States

    Handled medical and security alert situations at lobby entrance, including coordinating patient health transportation, calling medical and security alerts, and managing patient queue and traffic for COVID-19 vaccinations.- Recognized for providing outstanding patient customer care services for oncology, hematology, and neurology patients during COVID-19 pandemic.

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  You First Services, Inc.

  • South Florida

  • Account Manager Oral Healthcare

    • Jun 2019 - Jun 2020
    • South Florida

    Oral Healthcare Account Manager is responsible for working with Dental and Oncology Healthcare Professional Office and the Retail Pharmacy Customer to understand and identify both HCP and Retail Pharmacy customer needs, support pull-through activities relative to the Retail Pharmacy.

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  Merck

  • South Florida

  • Senior Customer Representative - Vaccines

    • Jul 2016 - Apr 2018
    • South Florida

    Built and cemented customer relationships and enhanced customer sales and loyalty by identifying and catering to retail customer's adult vaccination (pneumococcal, shingles and others) hurdles and goals. Streamlined processes by providing support and demonstrating excellent customer service. Implemented and executed marketing and sales direction to achieve territory objectives. - Obtained 2017 Merck US Sales Vice President's Award for driving territory sales and market share to top 1% in nation within one year by leading team in increasing at-risk adult population vaccination rates with major retail pharmacies. - Honored with multiple Award of Excellence acknowledgments for contributions in support of sales team.

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  Abbott Laboratories

  • South Florida

  • Senior Diabetes Sales Specialist

    • Jul 2003 - Apr 2014
    • South Florida

    Maintained and expanded sales of blood glucose testing medical devices and developed new business while consistently seeking growth opportunities in assigned territory with both healthcare and retail offices. - Strategized with sales reps to increase market penetration, resulting in garnering exclusive formulary contracts with four major Managed Medicare Advantage companies in Miami. - Obtained Award for Outstanding Commitment, Leadership, and Initiative, 2011.- Improved sales territory market share from 4% to 20%, catapulting total market share from 5th to 2nd among competitors.- Received Certificate for Contributions as District Field Trainer, 2009.- Achieved President's Club Winner in 2008, 2006, 2004, and Rookie of the Year in 2003.- Attained number one East Region Sales Representative of the Year, 2006.

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  Diabetic Solutions, Inc.

  • Coral Springs, Florida

  • Marketing Representative

    • Mar 2003 - Jun 2003
    • Coral Springs, Florida

    Direct marketing of diabetic testing supplies for Medicare and PPO patient home mail service to nursing referral staff and/or doctors. Marketing strategies and materials include, office visits, trade shows, professional associations, sponsor groups, in-services, joint visits with product manufacturers, brochures, and educational materials. Targeted medical practices are, Endocrinology, Internal Medicine, Family Practice, Cardiology, Geriatrics, Podiatry and Diabetes Educators, Home Health Care Agency and Case Managers. Supplies offered are full range of blood glucose, strips, lancets, lancing devices, syringes, needle tips, insulin pens, insulin pumps and supplies, diabetic footwear, insulin and educational materials among others.

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  Sodexho/Marriott – Cleveland Clinic Florida

  • Weston, Florida

  • In-patient Hospitality Services

    • Oct 2001 - Nov 2002
    • Weston, Florida

    Patient and hospital staff hospitality customer service.In-service preparation and distribution of meals and nutritional supplements for hospital patients according to dietary specifications.

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  ENC - Educational Network Consultants

  • San Juan, Puerto Rico

  • Systems Specialist/Contractor

    • Oct 1993 - Jun 2001
    • San Juan, Puerto Rico

    Education technology computer support for Federal Title I services / contractor; support for 3 regional technology coordinators and nearly 500 computer inventory. LAN and computer operating system customer service, technical support, consulting, training, configuration, installation and troubleshooting for K - 12 Education Industry.

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  Compu*Tec Servicios Educativos, Inc. / Remediation & Educational Support Systems - RESS

  • Santurce, Puerto Rico

  • Systems Specialist/IBM - EduQuest Application Spec

    • Oct 1987 - Oct 1993
    • Santurce, Puerto Rico

    LAN Technical Support, LAN Administrator, hardware and software installation, user training, configuration, telecommunications, troubleshooting. Products/services demonstration and sales for clients and conventions. IBM Business Partnership Program, purchasing, quotations and pricing. Assistant Supervisor computer processing center. Sales, installations, training and jr. programming development with RPG II of administrative computer programs for schools and small businesses. Computer Literacy Teacher. Basic and Logo programming, applications levels K - 12.Computer Skills:• Novell Netware 2.+, 3.+ & 4.0, install & support• Microsoft Windows 3.1, 3.11, 95, 98, support• Microsoft Millennium Edition & 2000 Professional• Microsoft Office products and Internet Explorer• IBM, Courseware, ICLAS, School View & School Vista• DOS 3.3 – 6.0+, support• PC Hardware, LAN & peripheral install & support• PC applications install and support

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  Integral Data Systems/Data Products Corp.

  • Juncos, Puerto Rico

  • Inventory Clerk

    • Sep 1983 - Sep 1984
    • Juncos, Puerto Rico

    Inventory control, kardex system. Prepare electronic parts into kits for production line. Packaging and Shipping.