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Oscar Trigueros profile image

Oscar Trigueros

Team Supervisor at SkyCom BPO
Intro Book
Seasoned professional with expertise in Training and Development and Project Management.
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Location
El Salvador, SV
Skills
  • Training And Development
  • Leadership Development
  • Coaching
  • Teaching
  • Training
  • Show all
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Bio

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Oscar Trigueros is a seasoned professional with expertise in Training and Development, Leadership Development, Coaching, and Project Management. He has extensive experience in managing teams and developing action plans to achieve goals. Oscar holds a Master of Education (M.Ed.) from The University of Bolton and a Bachelor of Arts - BA from Universidad Tecnológica de El Salvador. He has worked in various roles, including Team Supervisor at SkyCom BPO, Director at Language Centers El Salvador, and Training Development Manager at Transactel El Salvador. Oscar is also a Lean Six Sigma Sensei and has certifications in Workforce Development and Training, Six Sigma, and Programacion Neuro Linguistica y Comunicacion Gerencial.

Experience

  • SkyCom BPO
    • Santa Elena El Salvador
    • Team Supervisor
      • Jan 2023 - Present
      • Santa Elena El Salvador

      Maintain a control of my teams KPI's. Guiding ny team to reach their goals by designing effective and productive action plans. Keep control of attendance and bonus sttucture

  • Language Centers El Salvador
    • San Salvador, El Salvador
    • Director
      • Jan 2016 - Dec 2020
      • San Salvador, El Salvador

      Worked with a great administrative and academic team. Developing action plans to reduce attrition to maintain that revenue, also incrementing student intake by 20% every month with our markieting specialist.

  • Atento
    • El Salvador
    • Atento Language Coach/ Skills Development Coordinator
      • Jan 2014 - Feb 2016
      • El Salvador

      Developing communication skills to the next level of excellence. Going above and beyond to facilitate every individuals inner talents and developing them. Helping agents iddntify their career paths and walking aside them to acieve their goals

  • British Institute of Languages
    • San Salvador, El Salvador
    • Coordinator
      • Jan 2009 - Dec 2013
      • San Salvador, El Salvador

      Schedule classes, evaluate students level of Engliah and place them in classes suited for their levels. Design and monitor Institutes syllabus. Monitor teaxhers and review lesson plans

  • Transactel El Salvador
    • El Salvador
    • Training Development Manager
      • 2006 - 2009
      • El Salvador

      Developing processes to better production and implementing high valued skills.

Education

  • 2002 - 2003
    The University of Bolton
    Master of Education (M.Ed.), Learning Sciences
  • 2016 - 2016
    Villanova University
    Diploma, Workforce Development and Training
  • 2009 - 2015
    Universidad Tecnológica de El Salvador
    Bachelor of Arts - BA, English Language and Admistrationin Tourism
  • 2007 - 2007
    Villanova University
    Lean Six Sigma Sensei, Project Management
  • 2006 - 2007
    ICMI Incoming Call Management Institute
    Certified, Workforce Development and Training
  • 2006 - 2006
    Villanova University
    Six Sigma Green Belt, Six Sigma
  • 1994 - 1997
    Universidad Centroamericana José Simeón Cañas
    Bachelor of Arts - BA, ENGLISH LANGUAGE AND LITERATURE/LETTERS
  • 1994 - 1997
    California State University-Los Angeles
    Associate's degree
  • 2020 - 2024
    Formación Cámara de Comercio de Madrid
    Certificacion, Programacion Neuro Linguistica y Comunicacion Gerencial

Suggested Services

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