See How Many Clients You're Missing Each Month
Simply enter your business email & Topline AI Agent will show you.
Oscar Santiago
- Claim this Profile
Bio
Credentials
-
EF SET Certifcate
EF Standard English Test (EF SET)Oct, 2023- Apr, 2026 -
Build Wireframes and Low-Fidelity Prototypes
CourseraMar, 2023- Apr, 2026 -
UI Components II
UxcelMar, 2023- Apr, 2026 -
Start the UX Design Process: Empathize, Define, and Ideate
CourseraNov, 2022- Apr, 2026 -
Foundations of User Experience (UX) Design
CourseraSep, 2022- Apr, 2026 -
UI Components I: Basic
UxcelAug, 2022- Apr, 2026 -
Color Psychology
UxcelJul, 2022- Apr, 2026 -
UX Design Foundations
UxcelMay, 2022- Apr, 2026 -
EF SET Certificate
EF Standard English Test (EF SET)Mar, 2022- Apr, 2026
Experience
-
RocketReach
-
Medellín, Antioquia, Colombia
-
Customer Support Specialist
-
May 2024 - Present
-
Medellín, Antioquia, Colombia
● User assistance, help, and technical support troubleshooting via email and chat. ● Pricing, refunds, or new features for customer education.● New customers smooth onboarding with a warm and empathetic hug.● Pre-sales and account management activities.
-
-
-
vHub
-
Medellín, Antioquia, Colombia
-
Customer Sucess Coordinator
-
Oct 2022 - Mar 2024
-
Medellín, Antioquia, Colombia
Customer Success and Satisfaction. This role required high attention to detail, money collection, guiding customers to transact in the platform, platform demos and customer accounts management in general
-
-
-
-
Operations Support Accelerator
-
Jul 2022 - Oct 2022
-
-
-
Lean Staffing Solutions
-
Medellín, Antioquia, Colombia
-
Logistics Coordinator
-
Apr 2022 - Jul 2022
-
Medellín, Antioquia, Colombia
Follow, control and supervise freights by road. Aquire new customers and keep current customers relationships. Negotiate and close freights.
-
-
-
-
Vivint Team Supervisor
-
Oct 2020 - Mar 2022
Develop, give support, give trining and socialize client's product to a 15 people team. Listen, report and asure calls quality. Give feedback about calls and metrics to fix possible future errors. Take immediately escalated calls or situations that might compromise customer's physical or digital security.Attend to management development with higher position supervisors and client's management team.
-
-
Vivint Call Center Support Representative
-
Jul 2020 - Nov 2020
Technical support over the phone to customer who are owners of smarthome security systems for Vivint in the U.S. and Canada, solving from 20 to 25 incoming calls of 18 min duration each one. Help customers to solve technical issues related to their home security system, schedule repair technical visits if necessary after troubleshooting over the phone. , Answer basic billing questions, apply bill adjustments, take payments.Offer to upgrade the system by pitching new equipment to the customer.Transfer the call to a supervisor right away situations that may compromise customer's physical or digital security.
-
Sutherland
-
Barranquilla, Atlántico, Colombia
-
Customer Service Agent
-
Apr 2017 - Jun 2018
-
Barranquilla, Atlántico, Colombia
Billing Chat support. Answer 30 incoming chats daily for AT&T Mobility in the United States and Canada. Discuss, educate and solve customers billing issues and offer possible solutions. Answer and solve each interaction in less than 10 minutes under an stablished script by AT&T Mobility client.
-
-
Education
-
2012 - 2019Universidad del Atlántico
Bachelor's degree, Health and Physical Education/Fitness -
2011 - 2019
Universidad del Atlántico
Licenciatura, Health and Physical Education/Fitness
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Information Services”
Need a custom project? We'll create a solution designed specifically for your project.
References
Community
