Experience

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  Restaurantes Vegetarianos del Centro

  • Mexico city

  • Director of operations

    • Nov 2010 - Mar 2015
    • Mexico city

    RESTAURANTES VEGETARIANOS DEL CENTRO, MEXICO CITY, MEXICDirector of OperationsEffectively launched a new face of the chain of restaurants to include banquets and catering services; saling, planning, organizing and execution of all banquets functions. Greet clients and respond to requests. Meetings prior to event to inform staff about event particulars and expectations. Abide by all the State, Federal and corporate liquor regulations pertaining to serving alcohol beverages to minors and intoxicated guests. Oversaw all related daily operational activities about sales and service for 4 separate locations, serving a combined guest total of up to 1000 daily.

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  Tequila Restaurant And Night Club

  • Greater Grand Rapids, Michigan Area

  • General Manager

    • May 1999 - Apr 2010
    • Greater Grand Rapids, Michigan Area

    Oversee all daily operational activities related to sales and service for two separate retail locations, serving a combined guest total of up to 1400 nightly. Engaged in continual Public Relations activities, in addition to interacting regularly with local authorities regarding permits, licensing, and compliance issues. Responsible for supervising staff of 150, including hiring, training, and scheduling. Directly involved with all financial matters, including banking, daily balancing and audits, accounts payable and receivable, and all required documentation and recordkeeping. Direct the daily opening and closing procedures for each location. Manage the procedures related to ordering food, beverages, and supplies, and maintain all inventory at proper levels. Manage Security Team of 25.

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  Tequila Restaurant and Nightclub

  • Manager

    • Jan 1999 - Jan 2002

    Recruited to direct all aspects of operations, sales, and service. Liaison between guests and owner, with responsibility for ensuring a superior customer service experience for all guests. Successfully increased revenue, sales, and growth. Responded and immediately resolved any guest disputes as needed. Oversaw cash drawer, and monitored budget and expense controls on an ongoing basis.

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  Restaurant Mexico Lindo

  • Manager

    • Jan 1998 - Jan 1999

    Successfully launched operations for new restaurant in Florida, with seating for 180. Highly successful venture included developing theme, menu, recipe design, and promotional concepts.

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  Restaurants Vegetarianos del Centro

  • Executive Manager

    • Jan 1981 - Jan 1998

    Executive ManagerEffectively managed three of seven locations for chain of vegetarian restaurants throughout Mexico City area. Oversaw all related daily operational activities to serve a combined guest total of up to 1000 daily. Managed a percentage of expenses and sales maintaining equilibrium. Supervised every manager of each establishment maintaining a high standard of service and the quality of the housemade product offered. Involved and supervised in all purchase orders, checked all inventories to be at an appropriate level. Successfully manage a staff of 75, including the organizing and delivery of human resources benefits.