Experience

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  AMNCO

  • Saudi Arabia
  • Security and Investigations
  • 200 - 300 Employee

  • Director of Information Technology

    • Jul 2022 - Present

  • Information Technology Project Manager

    • Jan 2022 - Jul 2022

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  OdooTec

  • Jeddah Governorate, Saudi Arabia

  • Manager Project Management

    • Sep 2018 - Oct 2020
    • Jeddah Governorate, Saudi Arabia

    •Responsible for providing strategic and operational leadership for Odoo implementation and development teams across Saudi Arabia, Egypt and India.•Work as the project manager of the major projects and accounts. Participate in steering committees for large projects. •Advise clients on ERP implementation milestones, business process best practice, and organizational restructuring resulting in a large number of reference accounts. •Delivered consistent double-digit growth year over year while reducing projects delivery cost and optimizing resources utilization.•Recruiter, coach, and manage the delivery team performance.•Orchestrate the sales enablement function and work closely with the sales team to manage the presales engagements and develop implementation proposals.

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  Incorta

  • Business Development Manager

    • Jan 2017 - Jul 2018

    • Developed strategic planes to penetrate the Turkish Market, Built and maintained a partnership base of about six high class IT and Business consultant in Istanbul and Ankara • Developed new business by focusing in emerging markets, expanding the product offerings and strengthening partnerships with suppliers.• Developed $750K of new business potential with Turkish customers through strong relationship with a partner and very incentive tools for the clients • Organized Incorta participation in Business Intelligence and Innovation application in Istanbul, Presented Incorta for more than 100 customers and business partners

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  Oracle

  • Product Support Senior Manager

    • Jan 2008 - Nov 2015

    • Leading various support teams located in Egypt and Europe countries provide technical and functional support to Oracle Financial applications customers. • Lead the product implementation and support process of the e-business Financial modules by performing a technical and functional analysis, gathering the requirements, overseeing the design, configuration and customization of the various components, data migration and providing testing, training and post go-live support.• Participate in Root Cause/Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle product.• Manage high level escalations, define the customer needs, set the customer expectation and allocate the needed resources to provide required solutions.• Coaches employees to ensure understanding of tasks and to maximize team performance.• Maintain high level of customer satisfaction by demonstrating empathy and advocacy of the customer’s business challenges to avoid customer escalations.• Collaborate with different global product and services enhancement groups to improve product and services quality.• Manage the knowledge database development for the assigned products & services for both internal and customer use; and utilize data mining tools to improve knowledge base quality.• Global responsibility as a member of the eBS Accounts Payable Management Team and has continued to achieve success in the face of adversity and challenging times assisting to build a very strong relationship with our Development and relationship that other groups can only envy.• HR Management responsibilities for all Financial Support and Center of Experts Engineers in Egypt. A single point of contacts with their Functional Managers available to help the Engineers and Managers to achieve their targets, ensuring business continuance and consistence between the Financial Support Teams.

  • Senior support engineer

    • Jun 2003 - Jan 2008

    Senior product support engineer for financial and procurement modules• Provide Application consulting and support services to customers through all phases of the implementation project lifecycle, including inception, elaboration, transition, production and post production phases for Oracle Financial and procurement modules.• Provided specialized technical and functional assistance to Oracle customers in the Financial and procurement modules (GL, FA, AP, CE, AR, PO and INV).• Support the execution, control and successfully close the implementation projects on-time and on budget through completion of project delivery tasks including AIM deliverables/documentation assigned by project managers relative to an approved project plan and agreed upon delivery timeframe Owned and managed customer expectations throughout the service request lifecycle in accordance with global standards.• Lead the customer and facilitate the implementation of Financials/Procurement Applications best practices.• Worked with development, critical accounts to manage the top profile customer situation. • Contributed to Oracle global knowledge base creation created functional and technical document that are used by customer to solve their problems.• Participated in team hiring and mentoring activities for the new members to achieve the global team targets.

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  Orange Egypt

  • Senior System Analyst

    • Aug 1999 - Jun 2003

    Senior system analyst responsible to implement and administrate the Oracle E-Business application for the finance department.• Implemented Oracle e-Business suite including financials, procurement, and inventory modules.• Contributed to the business process re-engineering for the procure-to-pay cycle.• Defined mobinil’s business requirements and coordinated with Oracle partners and Oracle consultants to implement the required functions.• Produced Application Implementation Methodology documents and developed workaround solutions for applications gaps.• Responsible for first level support for Oracle application users.• Provided and designed training material for end users.

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  Alpha Group Software

  • Applications Consultant

    • Feb 1997 - Aug 1999

    • Implemented Alpha Misr Oracle based Integrated Accounting Package (Alpha/2000).• Responded to the customer’s business needs and RFPs. • Worked closely with the R&D team to develop the new version of AlphaMisr ERP.