Experience

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  Autoneum Germany GmbH

  • Ohio, United States

  • IT Manager

    • Nov 2022 - Present
    • Ohio, United States

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  HELLA

  • Information Management Manager

    • Aug 2013 - Nov 2022

  • System Administrator

    • Aug 2009 - Aug 2013

    Part of the global support team,Prepare preliminary investigations on the basis of existing requirements for local and international projects,Select and test system components,Involvement in the necessary system design, in terms of data protection, data security and availability,Taking over project management for international projects of medium to high complexity and being responsible for the technical and deadline coordination of all activities specially the Service Desk,Configuring and administrating the system components that are used in the company, according to the current Security Policy,Monitoring and optimizing the system by means of suitable system management and performance tools,Analyse and prevent faults (Second Level Support),Preparing and carrying out training for the use of respective system components for all the areas affected (mainly user help desk),Preparing documentation concerning the system landscape.Participate in creating preliminary examinations due to existing requirements at low-medium projects,Select and test system components according to corporate standards,Set up a system required for privacy, data safety and availability including implementation of safety regulations with the respective access rights as well as take care of or support,Monitoring and participating in system optimization,Analyse procedures and implement new ones in order to fix errors on IT related issues, incorporating internal/external specialists or senior departments, if applicable,Advising and supporting users in case of problems with reference to networks, or IT procedures,Looking after and if necessary install local, standardized IT (operating) systems and operating system related software as specified by System Management,Assuring readiness for operation as well as installing and integrating basic and standard software and setting up data interfaces in accordance with given specifications.

• 

  Sony

  • Distrito Federal, México

  • Regional Help Desk Engineer

    • 2008 - 2009
    • Distrito Federal, México

    Creation and administration of Knowledge Data Base,Logs all customer questions and problems and tracks the same through to resolution,Repair and maintenance computers,Approve or Deny hardware repair according to budget,Installation and configuration of Application software,Active Directory administration,User’s support, hardware and software,Network printers configuration,Information recovery,Data backups,Wireless Configuration,AT&T VPN end user configuration,IT Support to Sony Latin America.

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  Distribuidora de Refrigeración y Maquinaria Comercial S.A. de C.V.

  • Distrito Federal, México

  • IT System Analyst

    • 2004 - 2006
    • Distrito Federal, México

    Design and create company’s web page using Macromedia Dreamweaver and HTML,Assist and provide technical support to end users by phone and on-site,Repair and maintenance to hardware,Network structure design for new building that company acquired and network cable installation,PC’s configuration,Daily information backup,Windows 2000 server configuration,McAfee configuration and updates,Repair and maintenance of network components (PCs, notebooks, printers, cable),Take physical inventories,Control of personnel, checking assistance, vacations and special permissions.