Experience

• 

  g2m

  • Türkiye
  • Food and Beverage Services
  • 300 - 400 Employee

  • Logistic Customers Operation Manager

    • Nov 2018 - Present

    ▪ Due to the re-organization after merger process with sister company, appointed as the manager of Logistic Sales Department founded which consists of 12 employees. ▪ Managing all trade and operation activities of 6 key logistic accounts which are, in total, delivering more than 1/3 of company’s overall annual sales. ▪ After the re-establishment of TEDAFIX service as a new brand, led the introduction, negotiation, contract and implementation processes of a strategic new customer which became the 2nd biggest in total delivery tonnage & logistic sales.

  • Key Account Sales Manager

    • Mar 2018 - Nov 2018

    * Appointed as the Key Account Sales Manager of the company. * Line manager of a team of 6 Key Account Sales Supervisors.* Responsible from the sales & profit targets together with CRM of a total of 60 key account customers which all have central purchasing characters and multiple branch/franchise organizations.* Managing the second highest annual turnover target of the company (>100 million TL)* Keeping existing key accounts active and satisfied + adding new key account customers to the system.

  • Logistic Customers Sales Manager

    • Dec 2016 - Mar 2018

    * Key Account Manager of company’s biggest customer with highest turnover and trade volume* The customer is both a global and local leader in catering sector* Leading an overall budget over 300 million TL and 40.000 invoices per month* Single contact for 6 category managers + top management (C-suite) of the customer. Handling & resolution of all customer demands/complaints in terms of stock availability, logistics, food quality and price by serving as a coordinator between all cross-functional business units * Driving all annual &monthly price negotiations in all product groups according to corporate sales and profit targets. Continuously searching new trade opportunities to increase customer sales share and service level.* Directly reporting to chairman of the board

• 

  Zırhlıoğlu Şirketler Grubu

  • Istanbul, Turkey

  • Business Development Manager

    • Jun 2015 - Nov 2015
    • Istanbul, Turkey

    * Leading the operational aspects of a total change management process in order to achieve corporate structure* Product Categorization of 20.000 active & inactive SKUs in the existing ERP system* Implementing the “fixed and local assortment list” concept and choosing the SKUs to remain and SKUs to be delisted according to the existing financial data (7.000 SKUs out of 13.000 are decided to be delisted) * Creating and implementing new planograms according to up to date professional retail/wholesale presentation principles (2 stores with 2.500 m2 sales area and 5.000-6.000 SKUs)* Designing the total construction and layout project of a new store to be opened in Bursa* Coaching the store managers and department staff about presentation, signalization and stock management principles (3 store managers and +20 staff)

• 

  Metro Cash and Carry

  • Germany
  • Wholesale
  • 700 & Above Employee

  • Business Development Assistant Manager

    • Dec 2013 - Dec 2014

    * Individually referenced by the global headquarter in Germany to lead 2 corporate projects in Turkey which are named as “Checkout Harmonization” & “Mi-Plan” (the latter being the global pilot for METRO C&C) aiming to increase customer service and workforce management productivity levels of stores* Successfully completed the pilot phase for checkout scheduling and achieved 90% shift efficiency* Decreased the level of not-harmonized measures of the country from 55% to 18% in 10 months* Detailed examination of individual sales departments & checkout processes and leading the process improvement studies in order to get aligned with the corporate standards and best practices * First contact person for all foreign project consultants and experts * Managing the communication between all related cross-functional teams and leading the change management process through-out the country* Translation of corporate training documents and preparation of local ones / performing the necessary on-site or class trainings for checkout department managers and cashiers* Assisting upper management on different feasibility and/or productivity analyses regarding investments or new recruitments

  • Dry Foods Manager

    • Sep 2005 - Dec 2013

    * Reporting to the store manager* 5 sales departments + Checkout Department and 70+ people under control * Leading the departments towards monthly/yearly sales, gross profit, rotation and stock targets * Managing 50-60% of store’s total turnover and stock* 92% and 95% of the yearly sales targets achieved in 2011 and 2012, respectively. Full accomplishment of targets in 2006 and 2007.* Highest sales growth performing unit of the store for 4 years* Appointed as one of the 4 local trainers in Turkey and got “Train the Trainer” training from METRO AG House of Learning department.* Translated all foreign training documents and conducted orientation trainings of more than 30 newly recruited and/or promoted Department Managers and Deputy Managers* Between 2008 and 2010, worked as the country central user and project manager of an international business development project (Staffplanner) in coordination with foreign supervisors located in the corporate headquarters in Düsseldorf. Implemented the system and performed the end user trainings in 15 stores. Increased the shift efficiency over 85%. In addition to checkout scheduling, successfully ended the pilot phase of the second release of the project (full store scheduling) and presented the results to country board. * Routine customer visits to HoReCa and Trader channels, analyzing customer needs and feedback to prepare necessary action plans with the respective units* Direct contact person for customers and customer complaint handling authority * Ensuring control and validating that all processes are conducted according to relevant SOP and LOP standarts* Active role during the establishment of ISO 22000 quality system* 90+ grades from all internal and external audits* line manager of more than 10 promoting staff

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  Pall Corporation

  • Sales Engineer

    • Jan 2004 - Dec 2004

    * Worked as the one and only sales engineer employed in Turkey for the bottled water and mineral water market research.* Activation of contacts, presenting new and existing filtration products/systems* Emphasizing the feature-benefit values * Optimization of filtration sequences and on-field technical support * Collecting data from all over the country and reporting to Italy via Lotus Notes* Translation of all business and technical documentation into native language

• 

  Anadolu Efes

  • Quality Control Engineer

    • Feb 2001 - Sep 2001

    * Worked as a food engineer in the quality control laboratory * Performed various quality control analyses specific to the steps of brewing industry, recorded results via SAP system* Production and quality control responsibilities of the whole factory during shifts* Translation for international correspondence, guiding foreign visitors.