Experience

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  Steward Health Care

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Education and Training, Revenue Cycle Operations

    • Jan 2022 - Present

  • Corporate Revenue and Field Operations Trainer

    • Feb 2018 - Present

    •Develop and implement new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.•Diligently gather data and feedback to gage overall effect of training delivery initiatives. Employ facilitation and presentation techniques and tools. Vary instructional methodologies (e.g., discussion, self-directed learning, action teams, and exercises). •Build and nurture collaborative relationships relating appropriately and effectively to a diverse group of individuals; develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on expectation.•Utilize graphs and other types of analytics to assess company's efficiency and determine better ways to improve bottom line.

  • Patient Access Manager

    • Jul 2015 - Present

    •Improved patient satisfaction by hiring staff, providing training to the staff and the use of scripting in working with hospital departments to resolve revenue cycle issues (i.e., orders, charging, patient access, deferrals, and authorizations).•Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.•Managed implementation project plan to schedule enhancement launches that will meet the needs of business partners, while having minimal impact on day to day operations.• Planned, communicate, lead and coordinate the implementation and use of new content, designs, upgrades, functions, features, products etc. with all affected areas and users in advance of production disposition.

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  Boston Cares

  • Greater Boston Area

  • Corporate Volunteer Project Leader

    • Mar 2015 - Present
    • Greater Boston Area

    • Floating throughout the day - to monitor progress, provide tools and supplies as needed.• Assisting with project documentation, including volunteer sign in, volunteer evaluations, project impact.• Managing corporate volunteer group’s onsite throughout the service project.• Ensuring that the pro...

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  (Sole Proprietorship)

  • Community Consultant

    • Jan 2012 - Present

    Independently researching innovative ways to build and maintain relationships within the community. Using leadership and people skills to inspire exceptional performance while coordinating and developing new prospects. Using available resources, my approach is to identify, implement, and maintai...

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  Bay State College

  • Greater Boston Area

  • Admissions Representative

    • Mar 2014 - Oct 2014
    • Greater Boston Area

    • Recruited potential candidates, utilizing the (Consumer Based Selling) techniques and DPA (Dimensions of Professional Admissions) which helps in identifying the interests and career goals of students and candidates.• Evaluated prospective students' needs, interests and qualifications w...

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  University of Phoenix

  • Norwalk, CT

  • Enrollment advisor

    • Jul 2011 - Sep 2012
    • Norwalk, CT

    • Advocated for service as a valuable learning tool; promotes a culture of service-learning on campus.• Established and maintained contact with prospective students throughout the admission cycle.• Managed the team’s development of monthly communications and other information sources to attract a...

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  Neopost USA / Hasler Inc.

  • Portfolio Analyst

    • Aug 2009 - Jan 2011

    Managed the accuracy of a ($2M) portfolio for suppliers, internal and external customers, and COD (Company Own Dealers) as well as corporate Branches. Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the contract-to-cash application cycl...

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  Neopost / Hasler Inc

  • shelton, CT

  • Marketing Lead Administrator

    • Aug 2008 - Aug 2009
    • shelton, CT

    Responsible for planning, assigning, directing and distributing leads to the appropriate Dealers and Vendors. Reviewed Monthly aging reports, while doing extensive research to reconcile customer accounts and lead maintenance updates as well as weekly backlog reports. Assisted in optimizing perfo...

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  Hasler Inc

  • Shelton, CT

  • Postal Compliance Administrator/Meter Movement

    • Aug 2005 - Jul 2008
    • Shelton, CT

    Responsible for monitoring productivity and providing high Level of Service to Technicians/Dealers/and Customers Maintain Excel sheets for documentation. Extensive research for reconcile lease and rental customers accounts. Generate correspondence to secure additional customer information, resolv...

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  Prepaid Legal Services, Inc

  • Stamford, CT

  • Director

    • Jul 2003 - Sep 2005
    • Stamford, CT

    • Assisted the new associates’ team in creation of tactics training modules• Supported and promote product launches and marketing programs to the associates’ team• Provided periodic product and sales strategy webinars to the associates’ team.

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  Bassick High School

  • New England area

  • Coordinator / Mentor

    • Aug 2002 - Sep 2003
    • New England area

    • Recruitment of Mentors and Mentees including scheduling outreach and public speaking about the Mentoring Initiative internally as well as external resources.• Interacts with all Mentors minimally once a month conducting mentor debriefings to identify areas of progress and /or difficulties.• Res...

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  Bassick High School/Bridgeport Board of Education

  • Bassick High School

  • Instructional Assistant/Guidance counselor Intern

    • Aug 1999 - Aug 2003
    • Bassick High School

    • Planned or assisted in the planning, coordination, and implementation of participants’ schedules;• Facilitated, leads or co-leads various group meetings;• Coordinated visits to school, home, job, probation, social services, recreational, medical facilities, etc;• Prepared accurate, informative ...