Experience

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  Better Tomorrows

  • Jersey City, New Jersey, United States

  • Social Services Coordinator

    • Feb 2022 - Present
    • Jersey City, New Jersey, United States

    * Facilitate/implement the following programs, activities and social services for senior citizens and people with disabilities, utilizing community resources and agencies:* Implement appropriate health and wellness programs and other educational programs to promote physical and mental health, and generate a sense of well-being.* Food banks and financial literacy to promote economic stability and self sufficiency* Assist with case management needs to enable the seniors to age in place and provide assistance with people with disabilities.* Implement neighborhood watch, “I’m ok” and other programming focused on building safe communities* Implement community wide socialization events, to build a positive, strong community.* Facilitate educational programs for senior residents utilizing community resources and agencies- including planning and teaching curriculum.* Create service goals and plans with residents and support residents to achieve those goals while monitoring progress.* Develop and utilize resource files for making referrals for residents in need of specific services. * To provide follow-up when referrals are made.* Daily use of the Better Tomorrows’ data system to track case management progress, demographic information, and program outcomes.* Publish monthly community newsletter and calendar.* Provide technical assistance to resident associations.* Limited Fund development to supplement programs though grants, donations and partnerships.* Provide great customer service to our partner property management company including assisting with helping residents comply with lease requirements.* Engage volunteers and community partners.* Proficiency in Microsoft office suite and other computer software database programs.* All other responsibilities deemed necessary by Better Tomorrows’ manager.

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  Lutheran Social Ministries of New Jersey

  • Jersey City, NJ 07302

  • Marketing & Enrollment Specialist at Lutheran Senior LIFE

    • Sep 2016 - Jun 2021
    • Jersey City, NJ 07302

    • Effectively present PACE (Program of All-inclusive Care for the Elderly) philosophy and model to the Hudson County community and to prospective participants.• Responsible for all aspects of intake process including responding to inquiry calls, providing information and referral, conducting level of care phone screening, and in-home assessments. Coordinates activities with Center Manager, Department Managers, and Interdisciplinary Team (IDT).• Document intake activity through completion of phone screen, biographical summary for each potential participant. Completes monthly referral and activity reports. Responsible for participant information input into various databases. • Work closely with eligibility specialist to ensure Medicaid and Medicare eligibility upon intake. • Coordinate and conduct Center tours and visits. Serve as host to participants during assessment visit.• Meet with prospective enrollees in the home, nursing homes, hospitals, or other settings as part of the intake process. • Participate in Interdisciplinary Team meetings when potential enrollees are assessed for enrollment into the program for purposes of providing and clarifying information obtained during intake assessment. • Assist in community outreach activities as assigned.

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  IPG

  • 100 W 33rd St, New York, NY 10001

  • Client Service Supervisor

    • Feb 2009 - Sep 2016
    • 100 W 33rd St, New York, NY 10001

    • Manage a staff of Client Service Associates at multiple sites.• Provide Temp support per client request.• Sign-off on weekly payroll.• Process and submit job forms to payroll for Temp support.• Create Quarterly Review/Year End reports.• Ensure the daily operations of the clients Office Service dept is executed. • Accountable for the dispensation and delivery of all incoming and outgoing mail and cargo parcels for multiple companies. • Responsible for recording the expenditures of postage, mailroom and office supplies.• Train staff on the use of all mailroom equipment and package processing software. • Cross trained all staff members on multiple floor operations and reception coverage.• Manage the organization and execution of all conference room meetings and special events setups.

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  Horizon Blue Cross Blue Shield of New Jersey

  • Claims Specialist

    • Dec 2000 - Feb 2009

    • Received routine telephone inquiries and written correspondence regarding claim status, membership/enrollment issues, benefit questions, and status of customer accounts including documentation and payments.• Supported customers or account representatives in understanding claim decisions and benefit policy procedures.• Performed routine research including checking claims history and prior documentation to define the most appropriate method of resolution and corrective actions to ensure customer satisfaction.• Effectively communicated information and listened actively to customers and co-workers in an effort to provide World Class Service internally and externally.• Successfully assisted Spanish and English speaking callers