Experience

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  Hotel Indigo Dubai Downtown

  • United Arab Emirates

  • Front Office Supervisor / Night Manager

    • Aug 2021 - Dec 2022
    • United Arab Emirates

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  VARU by Atmosphere

  • Maldives

  • Front Office Supervisor Pre-Opening

    • Oct 2019 - Oct 2020
    • Maldives

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  The Ritz-Carlton Hotel Company, L.L.C.

  • Dubai

  • Front Desk Associate & Learning Coach

    • May 2017 - Sep 2019
    • Dubai

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  Hilton

  • Front Desk Agent Pre-Opening

    • Jul 2015 - Mar 2017

    • Reviewing all registration cards of arrival for business date.• Reviewing all rates of hotel's occupied rooms.• Auto-posting room nights and close out the night.• Preparing night report for the FOM " occupancy % - ADR – total rooms revenue- forecasting for the next 3 days"• Preparing night reports for the other departments " F&B Manager, Restaurant, Executive Chef"• Assigning rooms for the arrivals for the new business date and making sure that it matches guest requests.• The overall care, hospitality and service given to customers throughout their stay.• Ensures that customers receive a fast, efficient and friendly service upon check-in and check-out.• Ensures that all customer queries and requests are handled in a polite, efficient manner and according to standards.• Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel to maximize room sales and revenue.• Handling guest complains in a calm, efficient and professional manner.• Achieve targets in up-selling and Hilton membership enrollments "Hilton Honors".

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  Hilton Alexandria Corniche

  • Alexandria, Egypt

  • Front Desk Agent

    • Aug 2013 - Apr 2014
    • Alexandria, Egypt

    • The overall care, hospitality and service given to customers throughout their stay.• Ensures that customers receive a fast, efficient and friendly service upon check-in and check-out.• Ensures that all customer queries and requests are handled in a polite, efficient manner and according to standards.• Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel to maximize room sales and revenue.• Handling guest complains in a calm, efficient and professional manner.• Achieve targets in up-selling and Hilton membership enrollments "Hilton Honors".

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  Four Seasons Hotels and Resorts

  • Alexandria, Egypt

  • Food & Beverage Internship

    • Jul 2010 - Nov 2010
    • Alexandria, Egypt