Experience

• 

  The European Business Review

  • Proofreader

    • Oct 2022 - Present

• 

  Ripple Impact

  • Washington, United States

  • Publishing/Executive Assistant

    • Nov 2022 - Sep 2023
    • Washington, United States

     Co-creation of writing tools, templates, and guides. Design of book outlines. Organising meetings, workshops, and brainstorming sessions for book planning, book ideation, and writing. Managing the team´s schedules and calendar.

• 

  Carlcare Development Nigeria Limited

  • 100 - 200 Employee

  • Senior Editor/Content Specialist

    • Oct 2020 - Oct 2022

     Coordinated all editorial work such as proofreading, editing, and revising of content before publishing on the Light Reader app based on international editing standards. This improved overall editorial performance and reader counts to over 200,000 reads daily.  Managed a team of five editors to deliver top-notch editing and quality control for the Light Reader app. This reduced the publishing of plagiarized content and substandard content on the app. Built the pool of creators on the app from 0-2000 writers who consistently delivered original, engaging stories.  Built the database of books on the Light Reader app from 0 to over 1,000,000.  Trained entry-level editors on company protocols, international best practices, and procedures for quality delivery and collaboration.  Wrote content for the organization's website, newsletters, blog, and email campaigns. This upscaled the organization's visibility, conversion, and revenue by 60% within ten months.

  • Content Operations Specialist

    • Apr 2019 - Sep 2020

    Liaised with established authors, emerging writers, international literary agents, and publishers on relevant content that may appeal to the target audience.Coordinated content production for the Ficool App based on international writing standards.Used Content Management System to upload content for the website.Utilized SEO and SEM analytics to generate engagement and leads for the organization.Prepared and submitted several status reports, highlighting trends and general areas of interest and concern. Used performance management techniques to monitor and demonstrate achievement of agreed service levels while ensuring the full optimization of resources and personnel.

• 

  Ace Global Ventures, Ibadan.

  • Ibadan, Nigeria.

  • Content Creator/Writer

    • May 2017 - Jan 2018
    • Ibadan, Nigeria.

    Organized writing schedules to complete drafts of content and finished projects within deadlines.Created over 150 original and engaging content for the company's blog, website, landing pages, product reviews, and press releases across numerous niches. Utilized industry best practices and familiarity with the organization’s mission to inspire ideas and content.Followed an editorial calendar and collaborated with other members of the content production team to ensure timely delivery of materials.Monitored and analyzed the performance of key performance indicators (KPIs) to offer suggestions for improvement.

• 

  iSON BPO - Leading BPO Service Provider in Africa

  • Ibadan, Nigeria.

  • Customer Service Representative

    • Nov 2012 - Oct 2016
    • Ibadan, Nigeria.

    Professionally made and received over 90 cold and warm calls daily to potential customers to create awareness about the available services.Tracked all sales activities in the company's CRM system and followed up on leads.Initiated required action for response to customer service requests for order purchase, changes, including customer information, and communicated changes to the appropriate departments.Reduced the churn rate of the provider from 25% to 4% within 12 months through the use of effective customer support strategies and meeting customers at vital touchpoints. Promptly resolved all customers' complaints within the organizational service level agreement