Experience

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  Logixx Security Inc.

  • Toronto, Ontario, Canada

  • Customer Service Representative/Concierge

    • May 2023 - Present
    • Toronto, Ontario, Canada

    1. Administrative services, human satisfaction and management. 2. To ensure calls are answered when needed and pay attention to details3. Inspecting and conducting pool tests, gym, boiling rooms, mechanical, and other areas to make sure that tenants are kept safe, clean, and secured all the time.4. To ensure proficient customer care and happiness within the jurisdiction.5. Responsible for ensuring rules, proper conduct, and standards are followed.Site patrol, mail administration, and human satisfaction and management. 6. To ensure orderliness, inspection and safety all the time.7. To ensure proficient customer care and happiness within the jurisdiction.8. Responsible to ensuring rules, proper conduct, and standards are followed.

• 

  Sterling Bank Plc

  • Nigeria
  • Banking
  • 700 & Above Employee

  • Branch Manager

    • Mar 2021 - Apr 2022

    1. Maintained friendly and professional customer interactions.2. Assessed employee performance and developed improvement plans.3. Met deadlines by proactively managing individual and team tasks and streamlining processes.4. Engaged employees in business processes with positive motivational techniques.5. Enhanced branch production rates by handling staff conflicts, evaluations, and hiring and coaching employees on company protocol and payroll operations.6. Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.7. Recommended loan approvals and denials based on customer loan application reviews.8. Submitted loan applications to loan underwriter for verification and recommendation.9. Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.

  • Account Relationship Manager

    • Jun 2018 - Mar 2021

    1. Built and maintained relationships with new and existing clients while providing a high level of expertise.2. Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.3. Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.4. Achieved sales goals for bank products and services and exceeded performance metrics for customer service.

• 

  First City Monument Bank Limited

  • Ikeja GRA, Lagos

  • Relationship Officer

    • Jun 2009 - May 2018
    • Ikeja GRA, Lagos

    1. Opened the branch and built the branch from level zero to profitability.2. Monitored, followed up, and escalated cases to meet customer response commitments.3. Retained and grew a portfolio of relationships by performing proactive, mobile, and value-adding partnership roles.4. Liaised with clients by phone, email, and text messaging to meet client needs and define expectations.5. Worked with clients to address and respond to client and partnership management issues.6. Maintained and built close relationships with customers through regular contact and visits.

• 

  Guaranty Trust Bank (Nigeria) plc

  • Allen Avenue, Ikeja Lagos

  • Transaction Officer- Marketing

    • Sep 2003 - Jun 2009
    • Allen Avenue, Ikeja Lagos

    1. Trained new tellers in processes and procedures for the financial institutions, answering questions and providing guidance.2. Properly processed deposits, withdrawals, and payments for an average of 50 customers daily.3. Operated computers programmed with accounting software to record, store and analyze information.4. Examined financial statements and records to collect essential details and verify calculations.