Experience

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  Trailhead Coffee

  • United States
  • Restaurants
  • 1 - 100 Employee

  • Head Barista

    • Aug 2022 - Present

    Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.• Monitored customer feedback to improve barista performance and customer service.• Maintaining standard and quality control of food and beverage products• Developing, creating and marketing of drink specials• Multi-tasking in a fast paced environment, including handling cash register, production of drinks restaurant maintence and restocking of products

  • Manager

    • Aug 2022 - Present

    Report to General Manager for information on daily events, tasks and projects• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.• Trained employees in essential job functions.• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.• Initiated plans to improve customer relations, quality standards, and service efficiency

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  Bistro Don Giovanni

  • Napa, California, United States

  • Manager/Server

    • Sep 2021 - Sep 2022
    • Napa, California, United States

    Leading a personal guest experience by assessing needs and practicing steps of service, open hand serving, wine etiquette, coursing, etc.• Extensive knowledge of food and wine menu and ability to answer any questions relating to those items, including pairing suggestions, allergy requests, ingredients etc.• Promoting and upselling specials and wine suggestions for higher profit and more positive experience.• Worked with POS system to place orders, manage bills, and handle complimentary items.• Cultivated warm relationships with regular customers.• Maintained clean and organized dining areas to uphold restaurant hygiene standards

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  Galpao Gaucho Brazilian Steakhouse

  • Napa, California, United States

  • Server

    • May 2021 - Sep 2021
    • Napa, California, United States

    Served food and beverages promptly with focused attention to customer needs.• Attend to all the needs of guests ie. refills, drink and dessert orders, special requests• Cultivated warm relationships with regular customers.• Interacting, connecting and executing each Guest's individual dining experience expectation• Maintained clean and organized dining areas to uphold restaurant hygiene standards

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  Old Brea Chophouse

  • Brea, California, United States

  • Hostess

    • Oct 2020 - Dec 2020
    • Brea, California, United States

    Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.• Answered customer questions about hours, seating, and menu information.• Supported servers, food runners, and bussers with keeping dining area ready for every guest.• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.• Assigned patrons to tables suitable for needs and restaurant section rotation.• Cultivated positive guest relations by managing information and orchestrating speedy seating

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  Cafe X20

  • Pomona, California, United States

  • Server

    • Jun 2019 - Mar 2020
    • Pomona, California, United States

    Served food and beverages promptly with focused attention to customer needs.• Worked with POS system to place orders, manage bills, and handle complimentary items.• Cultivated warm relationships with regular customers.• Resolved customer complaints promptly and professionally to maintain positive reputation.• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.• Set positive tone for entire dining experience as first point of contact for incoming guests