Experience

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  proSapient

  • Londres et périphérie, Royaume-Uni

  • Associate

    • Jun 2024 - Present
    • Londres et périphérie, Royaume-Uni

    proSapient facilitates collaboration between industry experts and our clients through consultations, written work and more. Established in 2017, proSapient’s innovative tech has revolutionised the expert networking space and has allowed us to successfully partner with some of the biggest Consultancy & Private Equity firms across Europe and North America. As an expert network, we dynamically source and qualify industry professionals powered by our AI-enabled expert matching to connects experts with relevant, impactful compensated consulting engagements.I coordinate primary research for Global Private Equity Firms, Hedge Funds and Strategy Consultancies. Supporting clients on investment due diligence, acquisitions and portfolio/ client research.proSapient is an intelligence platform which connects professionals who want to learn about industries to professionals who want to share their industry experiences.We partner with some of the world’s leading private equity houses, management consultancies and asset managers organising short and long term engagements with executives in various industries and countries.

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  Jack Wolfskin

  • Germany
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Sales Supervisor

    • Sep 2022 - Jun 2024

    -Managing retail staff by emphasizing teamwork. -Actively resolve customer complaints, issues and inquiries, maintaining high levels of customer satisfaction. -Develop and implement training programs for staff, enhancing their product knowledge, sales skills and customer service. -Motivate and guide retail staff to exceed sales targets, driving business growth and achieving exceptional results.

  • Sales Assistant

    • Dec 2021 - Aug 2022

    -Provided exceptional customer service, ensuring high levels of satisfaction.-Maintained impeccable store conditions and upheld visual merchandising standards. -Demonstrated extensive product knowledge to assist customers effectively.-Efficiently managed point-of-sale processes to ensure seamless transactions.

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  The Oxford School of French

  • Online French tutoring

    • Mar 2021 - Jul 2022

    -Taught private tuition and interactive mini-classes alongside my studies.

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  SMCR Voyages

  • Assistant Manager

    • Jan 2020 - Oct 2020

    -Led and motivated the team to deliver exceptional service to clients despite the challenges of the pandemic.-Resolved customer disputes and handled complex requests with efficiency.-Facilitated effective communication between team members and leadership to ensure smooth operations.

  • Travel Consultant

    • Jan 2016 - Jan 2020

    -Provided exceptional customer service to build strong client relationships. -Resolved clients’ disputes and issues effectively on their behalf. -Consistently achieved monthly sales targets of 45-60K through personalised holiday sales.

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  ROGER ALBERT VOYAGES

  • Fort-de-France

  • Business Travel Consultant

    • Oct 2015 - Dec 2015
    • Fort-de-France

    -Generated and delivered accurate quotes for tickets and holiday packages and amended reservations promptly and efficiently.-Cultivated and fostered strong client relationships by consistently exceeding their expectations and providing exceptional service.

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  SMCR Voyages

  • Fort de France

  • Travel Consultant

    • Sep 2014 - Aug 2015
    • Fort de France

    -Conducted research to create content for the website whilst distance selling tourism products.

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  Letchimy Voyages

  • Le Robert

  • Travel Consultant

    • Nov 2012 - Aug 2014
    • Le Robert

    - Managed the company’s Facebook account to increasebrand presence and engage with customers.- Created customised window displays to attractcustomers.- Sold cruises and customised package holidays.

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  Yssa Voyages

  • Le Lamentin

  • Travel Consultant

    • Jun 2007 - Oct 2012
    • Le Lamentin

    - Created package holidays- Created visual medium to promote package holidays, - Issued plane tickets