Experience

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  Cairn Risk

  • Glasgow, Scotland, United Kingdom

  • Office Administrator

    • Jan 2024 - Present
    • Glasgow, Scotland, United Kingdom

    • Welcoming and looking after visitors.• Managing office supplies.• Maintaining a healthy, professional, and productive office environment.• Managing our contacts database.• Onboarding new employees and associates.• Developing and maintaining marketing materials.• Organising meetings, training, events etc.• Booking travel, accommodation etc.• Proof-reading and desk-top publishing.• Project administration.• Processing expenses.• Maintaining internal business processes and procedures.• Supporting consultants to help them shine. • Monitoring and collating key information to help Leadership Team make effective decisions. • Organising the teams’ Personal Development Reviews.• Supporting client feedback process.

• 

  Voquent

  • Senior Production Coordinator

    • Jul 2021 - Dec 2023

    Worked closely with the sales team, clients, voice actors, and subcontractors to ensure deliverables are accurately communicated and obtained.Scheduled recording sessions and/or meetings between clients and voice actors to facilitate clear communication of project deliverables.Prepared timeframes to accurately meet client expectations.Tracked tasks from start to completion, verifying quality and accuracy of final results.Prioritised tasks based on importance and urgency to meet project deadlines.Kept calm and level-headed when working with tight deadlines and unforeseen situations.Managed communications and customer service when faced with possibility of late deliverables.Assisted wider production team with ad-hoc support for productive workflows.Gathered feedback from wider production team to drive changes and improvement.Carried out additional production tasks such as audio editing, video editing, and subtitle creation.

• 

  TK MAXX

  • Glasgow, United Kingdom

  • Sales Associate

    • Aug 2016 - Jul 2021
    • Glasgow, United Kingdom

    Enthusiastically greeted customers to maintain exceptional service standards.Resolved customer complaints and process issues with proactive problem-solving skills.Operated cash registers with accuracy and processed cash and card transactions.Minimised customer queueing through efficient till operation.Processed customer payments and refunds using POS system.Carried out department and till maintenance to maintain store cleanliness, reducing potential health and safety hazards.Replenished stock regularly to meet customer demand.

• 

  Officers Club

  • East Kilbride

  • Sales Assistant

    • Jul 2015 - Jan 2016
    • East Kilbride

    Customer service- assisting customers with queries and complaints.Direct customer selling and upselling- actively approaching customers in order to sell products and push KPI’s by upselling accessories and aftershaves.Display merchandising and maintenance- organising all product displays and tidying the shop floorTill operation- fully trained in cash and PDQ transactions.Delivery checking and stockroom management- ensuring that the contents of the delivery match the invoice and organising the stockroom into garment styles and sizes.