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Bio

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Olivia L Robinson is a seasoned professional with expertise in Public Relations, Team Building, Budgets, Event Planning, Fundraising, Social Media Marketing, Marketing, Customer Service, Small Business, Microsoft Office, Nonprofits. She has experience as a Direct Support Professional, Assistant Special Education Teacher, Substitute Teacher/Teacher, Administrative Director, and Team Lead/Trainer and Mentor. Olivia holds a Bachelor of Science degree in Business Administration - New Media Marketing from Stevens-Henager College and a Master's Degree in Special Education from Grand Canyon University.

Credentials

  • Non-profit Leadership and Management
    University of Utah
    May, 2012
    - Apr, 2026

Experience

  • Rise Services, Inc.
    • Utah, United States
    • Direct Support Professional
      • Jul 2023 - Present
      • Utah, United States

    • Assistant Special Education Teacher
      • Jan 2022 - Present
      • United States

    • Substitute Teacher/ Teacher
      • Feb 2018 - Jan 2022
      • Various

      Used ASOP and Frontline to track and schedule my own work assignmentsDeveloped new teaching tactics for playground and SPED students in elementary schoolsTracked experiences and job information for each school in the district so that I could teacher better each timeMaintained contact data for teachers at various elementary schoolsSubmitted suggestions to administrators of ways to approve where appropriate

    • Administrative Director; Interim CEO; Continuing Education Program Director
      • Jan 2009 - Jul 2014
      • South Ogden, Utah

       Organized multiple events and meetings Developed new projects and ways to make non-dues based revenue Liaison to 8 committees and 2 Board of Directors, took and maintained minutes, created agendas Hired and fired employees and replaced volunteers tactfully when needed working with over 200 volunteers Developed membership invoicing process to streamline Accounts Receivable Maintained 2 company websites, 6 social media sites and other digital advertising media Developed new processes and procedures for increased efficiency and member satisfaction Administration of Continuing Education program for over 3,500 Utah general contractors, electricians and plumbers Maintained contracts with over 200 vendors and 3 tenants and maintained the company building at all times Maintained, updated and improved the membership database of over 800 members Performed and dictated responsibilities for Accounts Payable and Accounts Receivable

    • Administrative Assistant/ Accounting Support
      • Mar 2007 - Dec 2008
      • Ogden, Utah

       Provided community information in person and via Ogden City online calendar Maintained and updated membership database of over 1300 members Liaison to 4 committees, took and maintained minutes, created agendas Developed membership and internal notices Meeting and event coordination Performed the Accounts Receivable functions Maintained multiple calendars Multi-line telephone management Mail distribution to employees

    • Team Lead/ Trainer and Mentor
      • Mar 1994 - Feb 2006
      • Ogden, Utah

       Performed inbound and outbound sales functions via phone for hundreds of clients Explained order details to customers, sold additional products where possible and gave legal disclosures Found solutions to purchasing needs within tight budgetary restrictions and processed online payments Performed as liaison for supervisory personnel when requested Trained 50 + teams of new employees and reported back to management  Participated in many company and client focus groups Assisted in internal problem resolution and assisted irate customers

Education

  • 2015 - 2018
    Stevens-Henager College
    Bachelor of Science (B.S.), Business Administration - New Media Marketing
  • 2010 - 2012
    University of Utah
    Certification, Non-Profit/Public/Organizational Management
  • 2005 - 2006
    Steven's Henager College
    Associate of Science (A.S.), Business Management/ Accounting
  • 2023 -
    Grand Canyon University
    Master's Degree in Special Education, Public Administration
  • 2023 -
    Grand Canyon University
    Masters in Special Education, Public Administration

Suggested Services

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Industry Focus. “Public Relations and Communications”

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