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Oliver Kortum profile image

Oliver Kortum

Quality Assurance Specialist at MedAdvisor
Intro Book
Skilled multi-tasker with experience in customer service, training, and IT operations.
  • Claim this Profile
Location
Warrandyte, Victoria, Australia, AU
Skills
  • Customer Service
  • Training And Development
  • It Operations
  • Agile Environment
  • Skilled Multi Tasker
  • Show all
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Bio

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Oliver Kortum is a seasoned professional with expertise in customer service, training and development, IT operations, agile environment, and skilled multi-tasking. He has 7 years of experience as a Quality Assurance Specialist at MedAdvisor, 1 year as a Support and Trainer, and has worked in various roles including Manager, Assistant Manager, and Banquets Supervisor. Oliver holds a Bachelor's degree in Hospitality Administration/Management and has certifications in Project Management Foundations, Virtual and Hybrid Meeting Essentials, and Leading Remote Projects and Virtual Teams.

Credentials

  • Project Management Foundations: Quality
    LinkedIn
    Jun, 2022
    - Apr, 2026
  • Project Management Foundations: Risk
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Virtual and Hybrid Meeting Essentials
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Learning Microsoft Project
    LinkedIn
    Feb, 2022
    - Apr, 2026
  • Leading Remote Projects and Virtual Teams
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Icebreakers for Teams, Meetings, and Groups
    LinkedIn
    Dec, 2020
    - Apr, 2026
  • Improving Your Listening Skills
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Xamarin Essential Training: Create Your First App
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Proven Tips for Managing Your Time
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • LinkedIn Learning Highlights: Project Management
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Project Management Starts with Laying Good Ground Rules
    LinkedIn
    Jun, 2020
    - Apr, 2026

Experience

  • MedAdvisor
    • Australia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Quality Assurance Specialist
      • Mar 2018 - Present

    • Business Analyst
      • Mar 2018 - Present

    • Support and Trainer
      • May 2017 - Jun 2018

  • Coonara Springs
    • Orlinda
    • Sommelier
      • Mar 2017 - Aug 2018
      • Orlinda

  • Olivigna Estate
    • Melbourne, Australia
    • Manager
      • Jun 2014 - Mar 2017
      • Melbourne, Australia

      Olivigna is an olive grove and winery located in Warrandyteon the edge of the Yarra Valley. With a 140 seater restaurant, 120 capacity alfresco dining, cigar & whisky lounge, cellar door and an 110 capacity events space. Olivigna is an olive grove and winery located in Warrandyteon the edge of the Yarra Valley. With a 140 seater restaurant, 120 capacity alfresco dining, cigar & whisky lounge, cellar door and an 110 capacity events space. While doing my own duties I filled the role of Restaurant Manager under the owner and was the only manager responsible for the restaurant. Here are some of the many skills I required to do this job are:● Excellent time management skills,● Develop relationships and effectively liaise with internal and external parties,● Ensure internal policies and procedures are maintained and kept up to date,● IT knowledge and development● Coaching and developing team members● Revenue: Maximise customer numbers, maximise average spend per customers and control of sales expenditure● Labour Control: Recruitment, induction and training,productivity, staff turnover, rostering and labour costs● Manage overhead expenses: Energy, communication costs, admin and computer costs, maintenance, e.x.t

  • Katuk Cocktail and Whisky Bar
    • Melbourne, Australia
    • Assistant Manager
      • Apr 2014 - Jun 2014
      • Melbourne, Australia

      Katuk is a high volume venue located on the entertainment strip of Chapel st in South Yarra. During a short break, I took a temporary position at Katuk till my new position at Olivigna started in June.

  • Candela Nuevo
    • Melbourne, Australia
    • Manager
      • Jul 2011 - May 2014
      • Melbourne, Australia

      Candela Nuevo a high-end member’s only cigar, wine and whisky bar and lounge which involved hands-on managing of a team of up to 40 staff with functions of 300 people ad well as the day to day operations of the venue. Many of the other jobs I did were:● recruiting, training and monitoring staff● promoting and marketing the business● managing licence and extensions with VCGLR● budgets and financial plans● statistical and financial records● Directly managing members exportations● supervising maintenance and supplies● Daily reporting to directions

  • Stanford Hotels
    • Melbourne, Australia
    • Banquets Supervisor
      • Jan 2011 - Jul 2011
      • Melbourne, Australia

      My role at the Stamford Plaza Hotel Melbourne consists of supervising the 9 banquets rooms with two other supervisors and our team during the day and night operations. Other jobs at the Stamford Hotel that I worked in were Stamford’s restaurant, café, bar & room services. This involved a lot of one on one customer service and an opportunity to work in many different parts of thehospitality industry.

Education

  • 2010 - 2011
    William Angliss Institute
    Bachelor Tourism and Hospitality Management
  • 2010 - 2011
    William Angliss Institute
    Bachelor's degree, Hospitality Administration/Management

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Industry Focus. “IT Services and IT Consulting”

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