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Olha Kudryavaya is a seasoned customer support and sales professional with extensive experience in managing complex customer relationships, leading sales teams, and driving business growth. She has a strong background in customer service, sales, and marketing, with expertise in conflict resolution and negotiation. Olha has worked with various companies, including Norwegian, Plieno Apsauga, Statybos Planas, DveriOptom, KiyAvia, and Self Employed.

Experience

  • ZONE3000
    • Lviv, Ukraine
    • Customer Support Representative
      • Jun 2020 - Present
      • Lviv, Ukraine

      Hosting Department

  • Norwegian
    • Lviv, Ukraine
    • Customer Support agent
      • Mar 2018 - Jun 2020
      • Lviv, Ukraine

      From March 2018 till these days I have been working as an agent at the Norwegian airline call-center, Lviv (representative of WebHelp Ukraine). So from 2018 I have been working as agent in call center of airline Norwegian. You can get me over the phone if you need any help regarding flights with ...

  • Plieno Apsauga
    • Vilnius, Vilniaus, Lithuania
    • sales manager B2B
      • Mar 2017 - Feb 2018
      • Vilnius, Vilniaus, Lithuania

      From March 2017 till February 2018 I worked as a sales manager in the company Plieno Apsauga, Vilnius. As it was completely new company I participate in searching for warehouse with good location.Managed the sales cycle from inception to execution.Identified and reviewed clients’ marketing requir...

  • Statybos Planas
    • Vilnius, Vilniaus, Lithuania
    • Sales Manager B2B
      • Nov 2016 - Mar 2017
      • Vilnius, Vilniaus, Lithuania

      In October I moved to Vilnius, Lithuania. From November 2016 till March 2017 I worked as a sales manager at Statibos planas, Vilnius. The main achievement during this period is my priceless experience of living and working abroad for the first time.I did all the same as on my previous place of wo...

  • dveri optom
    • Львовская область, Украина
    • atmosphere manager
      • Feb 2011 - Sep 2016
      • Львовская область, Украина
  • DveriOptom
    • Lviv, Ukraine
    • Assistant Manager
      • Feb 2012 - Sep 2015
      • Lviv, Ukraine

      In February I moved from Kryvij Rih to Lviv From February 2012 to September 2015 I worked as an assistant manager at the Doors Sale Company in Lviv.Dealt with cold-called to promote the product.My main task was converting "cold contacts" into "hot" and expanded client base.Set...

  • KiyAvia
    • Krivoy Rog, Dnipropetrovsk, Ukraine
    • Tour Manager
      • Jul 2007 - Nov 2011
      • Krivoy Rog, Dnipropetrovsk, Ukraine

      From 2007 to 2011, I was working in the capacity of tourism and insurance manager and transportation agent in KiyAvia.I came to the company with no experience in tourism and traveling but willing to learn, so it was my main strengths to qualify for a job.During that period I gained knowledge how ...

    • English Teacher
      • May 1999 - Nov 2010

      Since 1999 I have been teaching English as a private tutor, I am engaged in private translations, and am able to provide an adequate translation both from English into Russian and Ukrainian, and from Russian and Ukrainian into English based on the knowledge gained during my studies at the University . I have experience working as an operator on my home phone.

    • Private Tutor
      • 1999 - 2010

      Since 1999 I have been teaching English as a private tutor, I am engaged in private translations, and am able to provide an adequate translation both from English into Russian and Ukrainian, and from Russian and Ukrainian into English based on the knowledge gained during my studies at the University . I have experience working as an operator on my home phone.

  • STARTOURs
    • Krivoy Rog, Dnipropetrovsk, Ukraine
    • Coach
      • May 2010 - Oct 2010
      • Krivoy Rog, Dnipropetrovsk, Ukraine

      In 2010 I taught Amadeus courses in Krivyi Rih (startours.com.ua). It was a group of two students, not much but still tried my best to encourage those two to get acquainted with such global ticket booking system as Amadeus Travel Platform. My task was to share the latest secrets and recommendatio...

  • ParfumPrestige
    • Kryvorizkyi raion, Dnipropetrovsk, Ukraine
    • Seller
      • Oct 2004 - Jul 2007
      • Kryvorizkyi raion, Dnipropetrovsk, Ukraine

      From October 2004 to July 2007 I was working as a seller-consultant in the company “Perfume Prestige” (work in 1C ).

  • School 88
    • Krivoy Rog, Dnipropetrovsk, Ukraine
    • English Teacher
      • Sep 2002 - May 2003
      • Krivoy Rog, Dnipropetrovsk, Ukraine

      2002-2003 - worked in school No 88, summer 2001, 2002 - worked as an organizer in a children's recreation center, summer 2003 - worked as a tutor of the 1st detachment in a rest camp

Education

  • 1999 - 2004
    State Pedagogycal University
  • 1988 - 1999
    Gymnazium 95

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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