Experience

• 

  OFE - Opportunities for Employment

  • Winnipeg, Manitoba, Canada

  • Employment Services Advisor

    • Jun 2023 - Present
    • Winnipeg, Manitoba, Canada

• 

  ТОВ "Кросс-Буд"​

  • Киев, Украина

  • Financial And Administrative Manager

    • Jul 2021 - Nov 2022
    • Киев, Украина

• 

  Comunicatoria Internalinal

  • Киевская область, Украина

  • Customer Service Management

    • Jun 2018 - Jul 2021
    • Киевская область, Украина

    Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities

• 

  Tm Masters

  • Kyiv Metropolitan Area

  • Sales Representative

    • Jun 2014 - Jun 2018
    • Kyiv Metropolitan Area

    Selling products and services using solid arguments to prospective customersPerforming cost-benefit analyses of existing and potential customersMaintaining positive business relationships to ensure future salesPresent, promote and sell products/services using solid arguments to existing and prospective customersPerform cost-benefit and needs analysis of existing/potential customers to meet their needsEstablish, develop and maintain positive business and customer relationshipsReach out to customer leads through cold callingExpedite the resolution of customer problems and complaints to maximize satisfactionAchieve agreed upon sales targets and outcomes within scheduleCoordinate sales effort with team members and other departments

• 

  Kyiv International University

  • Киев, Киев, Украина

  • Assistant Professor

    • Sep 2007 - Jun 2014
    • Киев, Киев, Украина

    • Prepared class materials collected assignments for student and completed other tasks• Elaborated practical lessons for foreign students• Scheduled and maintained regular office hours to meet with students• Prioritized and organized tasks to efficiently development of students’ professionalism• Support faculty-student channels for dialogue• Specify and approve learning approaches and necessary resources