Experience

• 

  Pure Flour Mills

  • Nigeria

  • Senior Quality Assurance Analyst

    • Nov 2016 - Present
    • Nigeria

    Carry out routine physical and chemical analysis of raw materialsCarry out Rheological analysis of flour sample.Carry out Evaluation of production sample (in Process and Finished Goods)Carry out Daily collation and interpretation of reportsAssist in analyzing customer observation and benchmarks o...

• 

  VConnect.com | Find. Buy. Sell.

  • Nigeria
  • Information Technology & Services
  • 100 - 200 Employee

  • Procurement/Vendor Management

    • Jan 2016 - Apr 2016

    - Ensures that organization secures the best deals for products and services it purchases.- Carry out market analysis to get the best purchasing deals.- Compare prices of goods from different suppliers, analyzing inventory levels of existing stock, and staying up-to-date on market changes that can affect the supply and prices of goods.- Responsible for preparing and processing purchase orders in accordance with organization policies and procedures.- Evaluate prospective suppliers before signing them up to ensure they meet organization needs.- Maintaining and reviewing all records of purchased goods, including their costs, deliveries, and inventories.

  • Product Content/Service Content Quality Control, Backend Operations

    • Jan 2015 - Dec 2015

    - Uploading and managing website content- Monitor products and services live on e-commerce site- Quality check on content write-ups on products and services before going live on ecommerce site- Product image editing (Photoshop) before upload- Product and service information research and gathering for content writing.

  • Customer Service Professional

    • Feb 2013 - Jan 2015

    •Identifies opportunities to increase customer retention and satisfaction through the use of up/cross-selling strategies and excellent communication skills.•Actively support the customer in all aspects from problem identification through resolution using Service Management and SLA guidelines.•Respond to network downtime reactively and proactively whilst maintaining regular contact with customers (internal and external) to keep them informed of progress.•Clearly and concisely log customer issues, details of resolutions, to ensure data is current and accurate.

  • Data Quality Analyst/ Customer Service Professional

    • Aug 2011 - Feb 2013

    Responsible for a team contact agent (Supervisor), Taking Inbound Calls, Making Outbound Calls, Telesales, Data Quality Analyst, Customer Relation Service (Live chat) Data entry and maintenance of clients databasesRespond to customer inquiriesComplete call logs and make call reportsResearch required information using available resourcesHandle and resolve customer complaintsProvide customers with service informationFollow up customer calls where necessaryObtain customer information and Respond by providing the best available solution to customer queries.