Okay, let’s tackle this. So Olanrewaju has 12 years of experience in customer service and team management, which is a solid foundation. His skills in Microsoft Office and public speaking are also valuable. However, his role as an Appeals Rep at DSS might not be as in-demand as other positions. Considering his experience and skills, I'd estimate his hourly rate to be around $75, which is a reasonable rate for a customer service professional with similar experience. This rate is also in line with average rates for project managers in the US, which is around $75-$100 per hour.