Experience

• 

  MOEIUAE

  • United Arab Emirates
  • Government Administration
  • 300 - 400 Employee

  • Acting Head of Training And Development

    • Nov 2023 - Present

  • Crisis and Emergency Planning Senior Specialist

    • Jan 2021 - Oct 2023

    • Enhanced capabilities of the staff members to respond to crisis by conducting training sessions and workshops.• Collaborated in implementing a contingency plan to help organization manage significant incidents and events effectively.• Ensured business continuity by aligning strategies with ISO 22301, enabling swift and effective response to disruptive events.

• 

  Self Employed

  • Trainer

    • Jun 2020 - Present

    • Fostered growth in professional capabilities by hosting 10+ workshops and welcoming a vast audience of 1000+ individuals to participate and learn.• Achieved a milestone of 400+ coaching hours by helping clients set SMART goals, assess current situation, and prioritise the goals based on the importance and relevance to career development.

  • Career Coach

    • May 2020 - Present

• 

  Ayan Alhaya For Management Consultancies

  • Career Counselor

    • Jan 2023 - Oct 2023

    🏆 Proud to have helped 100+ clients secure their dream jobs.✨ Collected a wealth of positive testimonials from satisfied clients, showcasing the real impact of career counseling.👍 Collaborated with government departments to reduce unemployment rates among young adults.🎁 Received recognition for o...

• 

  Shiekh Zayed Housing Programme

  • Head of Technical Resources & Technical Support

    • Jul 2018 - Jan 2021

    • Delivered leadership in managing and streamlining technical resources and operations in support of the Sheikh Zayed Housing Programme.• Determined the efficiency of customer support operations and online services initiatives by creating and tracking KPIs.• Demonstrated a track record of successfully implementing cost-saving strategies while managing vendor and supplier relationships.

  • Head of E-Services and Contact Center | Customer Happiness

    • Jun 2013 - Jun 2018

    • Developed training programmes and established SMART metrics to boost agent performance.• Succeeded in implementing efficient cost-saving strategies, resulting in an impressive budget savings for the organization.• Drove continuous improvement across operational domains by analysing data, identifying performance gaps and implementing corrective measures.

  • Web Application Developer

    • Dec 2007 - May 2013

• 

  Commercial Bank of Dubai

  • Dubai

  • Programmer, Financial Team

    • Jun 2007 - Nov 2007
    • Dubai