Experience

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  American Airlines Federal Credit Union

  • Dallas-Fort Worth Metroplex

  • Mortgage Servicing

    • Jul 2021 - Present
    • Dallas-Fort Worth Metroplex

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  DFW Home Properties

  • Dallas/Fort Worth Area

  • Independent Business Owner

    • Jan 2008 - Present
    • Dallas/Fort Worth Area

     Envisioned, created, and launched independent brokerage firm, expanding from 1 employee to 7 employees, overseeing all facets from training and mentoring staff to marketing, branding, and closure of sales, with emphasis on professionalism, and excellent customer service.  Supervises team and manages multiple daily and weekly projects through proprietary project management and business apps. Develops and fosters collaborative teams while simultaneously motivating sales team to track projects, meet company's goals and deliver all work documents on a timely basis. Oversees all transactions from start to finish, and creates best practices and new initiatives to improve the customer experience.  Monitors workflow and deadlines and reviews documents to ensure team members meet their transaction obligations accurately and timely. Assumes ownership of any issues and worked with the customer and team to resolve all problems and develop solutions. Maintains solid customer and business relationships through excellent communication skills and extensive experience working with people from diverse backgrounds, education levels and experiences. Professionally handles all questions, explaining the transactional process and conveying expectations; thereby ensuring an optimal experience and best financial outcome.

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  Coldwell Banker Residential Brokerage

  • Flower Mound, TX

  • Associate Broker

    • May 2019 - Present
    • Flower Mound, TX

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  Bridlewood HOA

  • Flower Mound, TX

  • Homeowners Association - Elected Board President

    • Dec 2013 - Dec 2019
    • Flower Mound, TX

    - President of the Bridlewood Homeowners Association - Elected position representing over 4,000 residents- Presides over all meetings and the Board of Directors- Holds general powers and duties usually vested in the office of the president of the community association, including, but not limited to: * appoint committees from Membership * Assists in the conduct of affairs of the Association * be an ex-officio member of all standing committees * execute deeds, contracts and other instruments, in the name and on behalf of the Association and under its corporate seal when a seal is required.- Works closely with First Service Residential and has implemented the following: * ENews weekly email updates to all residents * National Night Out, Eating Royally with Darren McGrady (Chef to the late Princess Diana) and other social activities for the neighborhood. * Social Media account for Bridlewood organizations- Improved community by meeting community goals. Completed the following, included but not limited to: * Incorporated adult activities while keeping strong commitment to children's activities * Introduced all resident to FSR Connect 2.0 in 2018 to complete the Bridlewood residential database * Bridlewood Entryway Monument and Sidewalk extensions * Remodel of the Amenity Center, Fitness Center and Playground * Updated Neighborhood Security System * Pool Remodel and Resurfacing * Updating of Architectural Review Committee Guidelines, Board Resolution filed with Denton County * Community Holiday Lighting and Holiday Party * Ensured all yearly budgets were sound and provided appropriate funding for the Association's Reserve Fund.

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  Nortel

  • Project Lead/CDMA Software Designer

    • Oct 1998 - May 2008

     Subject Matter Expert for one of ten critical company switches and peripherals for 300 users. One of a few software designers with this accomplishment. Managed software versions and resolved hardware and software issues for multiple projects with accountability for project success including schedule, quality and optimal customer satisfaction. Led a software development team to deliver a 30 week feature worth $3.6 million dollars on schedule. Worked cooperatively with team to set goals, resolve problems and make decisions. Assessed situations and redefined scope as necessary to accommodate variances and contingencies. Increased profitability. Mentored, coached and trained new designers to become productive in less than 30 days. Oversaw the project implementation functions of the lab switch scheduling for groups in the MTX division. Assisted in developing and improving processes and procedures by assessing problems and identifying causes and generating possible solutions and recommendations to solve the problem. Defined scope, plans, and deliverables for assigned components of key projects.  Applied metrics to monitor performance and measure key project parameters. Prepared system documentation.  Used Nortel compiling and testing proprietary tools to analyze and test definitions, sequences and interdependencies while identifying and resolving business and / or technical issues to improve the customer experience. Represented team in software requirements, design, code inspection, and test reviews. Collaborated with product line managers and development managers to deliver features and corrective actions. Met scheduled timeline Top 20% of developers with unique skill set of coding features for Nortel’s two platforms. Ascertained and contributed solutions for quality improvement with the Quality Process Team.

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  IXC Communications

  • Switch Systems Engineer

    • Oct 1997 - Oct 1998

     Provided system level design for expansion of IXC’s network and all supporting peripherals Coordinated projects from initial scope definition through installation and testing while managing budget and controlling costs

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  Electrospace Systems - Raytheon

  • Richardson, Texas

  • Software Engineer

    • Jan 1994 - Oct 1996
    • Richardson, Texas

     Designed and implemented a “dual signaling driver” resulting in reduced annual circuit costs. Reduced critical instability hits to the Operational Secure Voice System for the Falcon Air Force Base”  Secured the U.S. Department of Defense “Secret Clearance”. Received Quarterly Performance Award as a result of receiving overwhelming customer satisfaction feedback.