Experience

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  InterContinental Bali Sanur Resort

  • Indonesia
  • Hospitality
  • 1 - 100 Employee

  • Housekeeping Supervisor/leader

    • Feb 2023 - Present

  • Housekeeping Supervisor room to grow/Housekeeping leader

    • Feb 2023 - Present

    Responsible for over seeing and training housekeeping staff. Responsible for ensuring that hotel room and facilities are kept clean and orderly , condition in line with hotel policies and guest satisfaction , and manages housekeeping supplies and equipment ,work independently within established procedures associated with the specific job function.

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  Intercontinental Bali Sanur Resort

  • Cluster pre - Opening Housekeeping supervisor

    • Jan 2022 - Mar 2022

    -Day to day responsible for daily operasional HK department running well at Intercontinental Sanur and Holiday Inn Sanur due pre-opening.-Supervise the daily work of HK staff to ensuring efficiency and high quality service provided to the guest.-Assit in the planning, controll and directing to administration and operation of Housekeeping.-Assit the EHK in special budget control and project.-Responsible for the dustribution of linen,cleaning chemical,guest suplies.-Monitoring operation of the room and public area.-Control monitoring guest suplies and amenities,and conduct Monthly inventory and control the cost.-Conduct daily morning briefing to room and Public area before assign to each section regarding Vip guest,Event.guest complaint.forecast this week and next week deep cleaning plan.-Monitoring Staff grooming,attitude, uniform are neatly as per company rule and regulation.

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  Fairmont Hotels & Resorts

  • Sanur bali

  • Senior floor supervisor

    • Nov 2014 - Dec 2021
    • Sanur bali

    Responsible:Ensures the highest level of clealiness throughout the hotel with particular emphasis on guest room and public area*Recruit and train housekeeping associate in accordance with hotel guideliness,Establish and maintain standards Training and operating procedures for the departement,*Controll the inventory and usages of all cleaning supplies*Inspect all back of house area to ensures all the cleanliness and hygiene standard are kept to the high standard at all the time.*Implement and controls housekeeping procedure that provide for the health and safety of personel and guests,such as lost and found service,key control,safety and emergency procedures and environment procedures.*Regularly inspect Suites and Villa to ensures housekeeping standard are being maintained and provide additional training where descripancies are being found.*Assist EHK to review forecast based on actual need on monthly basis or whenever it is necessary to do so.*Review the performance of Housekeeping associates regularly and in accordance with hotel policy.*Conduct physical inventories linen and supplies in accordance with hotel policy.*Prepare requisitions for approval to ensure par stock level are maintained for all items.*Co - ordinate with other departements concerned in handling guest request,enquiries,and complaints regarding comforts and Services.*Perfoms other duties assigned by superior.

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  Regent Bali

  • Housekeeping Supervisor

    • Oct 2013 - Oct 2014

    Responsible:Check public area,guest room or suites equipment,linen are clean and in good repair advise team members of area for improvements.perform HK duties if necessary,including making bed,vacuum to guest satifastion.Handle complaint and special request to achieved complete guest satisfactionConduct shift briefing to ensure hotel activities Assist appraise perform ,discipline and effisiency of all staff under direct supervisor and initiate immediate remedial actionif necessary.Educate and traine all

  • Housekeeping Pulic area Supervisor(Pre-Opening Team)

    • Oct 2012 - Oct 2013

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  BVW :Bali Villa Worldwide(Villa Consulting)

  • Kuta-Bali.

  • Resident Manager

    • May 2011 - Jun 2012
    • Kuta-Bali.

    Responsibility: To inspect all the villa using check list as per company standard,-To ensure the quality cleanliness of the the villa perfectly clean all the time, also evaluate and decided the rating to the villa.-Brief to villa manager and the staff regarding the weakness of the villa to ensure check the villa before arrival.-To ensure villa manager excute all the weakness and defect of the villa.Hospitality Manager Will report all the summary work progress this week and next week plan to be send to EAM and General Manager to be discuse upon Management meeting..

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  Regent Seven Seas Mariner

  • Miami/Fort Lauderdale dan Sekitarnya , Amerika Serikat

  • Assistant Linen keeper

    • May 2007 - Dec 2010
    • Miami/Fort Lauderdale dan Sekitarnya , Amerika Serikat

    Responsible:-Basic function report to Chief Housekeeperto ensuring quality of the linen,par stock,consistent monthly inventory to ensuring lost and breakage linen.-providing linen and towel for room attendant ,conflict resolution,guest request and staff,meet total satifastion.

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  Regent Seven Seas Cruises

  • Miami/Fort Lauderdale dan Sekitarnya , Amerika Serikat

  • Senior Housekeeping day Supervisor

    • Feb 2006 - Dec 2006
    • Miami/Fort Lauderdale dan Sekitarnya , Amerika Serikat

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  Regent Seven Seas Mariner

  • Miami/Fort Lauderdale dan Sekitarnya , Amerika Serikat

  • Bell captain

    • Jan 2005 - Aug 2005
    • Miami/Fort Lauderdale dan Sekitarnya , Amerika Serikat

    Responsible: To assist guest with the Luggage during arrival and departed to front desk, ensure guest Luggage is delivered time manner and ensure always use guest name in accordance with the hotel guidelines, Ensuring first impresion to guest is warm welcome, achieved, occasionally handle with valet service and other duties are many be required as directed by the superior

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  Regent Seven Seas Voyager

  • Everglades port lauderdale

  • Senior housekeeping /Day Supervisor

    • Jan 2004 - Aug 2004
    • Everglades port lauderdale

    Responsible for all operation Crew area and Passenger area , over seeing laundry operation and,distribute of guest suplies andguest amenities to Room attendant ,public area,leasing with Front office on arrival,Departure and stay over list, maintain quality of room cleanliness and public so as ce,Coordinate with other department regarding maintenance,and keep maintain communication to ensuring Operational running smooth.

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  Regent Seven Seas Mariner

  • Genoa dan Sekitarnya, Italia

  • Senior Housekeeping/Day Supervisor

    • Dec 2002 - Aug 2003
    • Genoa dan Sekitarnya, Italia

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  Radisson Seven Seas Navigator

  • Monaco -Montecarlo V-Ship-Agent

  • Cabin steward

    • Nov 2001 - Jul 2002
    • Monaco -Montecarlo V-Ship-Agent

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  Radisson Seven Seas Navigator

  • Monaco -Montecarlo V-Ship Agent

  • Asst cabin steward

    • Nov 2000 - Sep 2001
    • Monaco -Montecarlo V-Ship Agent

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  Radisson Hotel Group

  • Sanur Bali

  • Bellperson/Bell driver

    • Oct 1998 - Nov 2000
    • Sanur Bali

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  Radisson

  • Room Attendant

    • Oct 1996 - Sep 1998

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  Sativa Sanur Cottages

  • Sanur Bali

  • Room Attendant

    • Jan 1994 - Sep 1996
    • Sanur Bali