See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

Generated by
Topline AI
Nwamaka Ndukwe is a seasoned administrative professional with expertise in project management, customer service, and technical support. She has worked with various companies, including Bluetide Integrated Services Limited, Universal Estrella International Ltd, 54gene, TCNL, MultiChoice Nigeria limited(Stanobi ltd), and Profund Properties ltd, providing administrative, technical, and customer support services. Nwamaka holds a Bachelor of Science degree in Economics from Madonna University Okija and is an Associate member of the Chartered Institute of Customer Relationship Management.

Credentials

  • Associate, Customer Service (ACS)
    CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT
    Sep, 2019
    - May, 2026

Experience

  • Bluetide Integrated Services Limited
    • Port-Harcourt, Rivers State, Nigeria
    • Administrative/Technical support
      • Jul 2023 - Present
      • Port-Harcourt, Rivers State, Nigeria

      • Responsible for providing daily administrative, technical support, and clerical support to the company.• Assists the team offshore and onshore.• Prepares and proof read’s Daily progress reports. • Works closely with the MD especially when it has to do with reporting. • Prepares Bank instruction...

    • Environmental Data Supervisor
      • Jan 2023 - Jun 2023
      • Lagos State, Nigeria

      ·Ensured that environmental permits are located and displayed on site such as Drilling permits, Effluent waste discharge permits, and also provided drilling waste support and advice to the team in order to attain goal Zero.·Provided daily reports on operations and highlighted any environmental co...

  • 54gene
    • Nigeria
    • Customer Support Representative
      • Oct 2021 - Aug 2022
      • Nigeria

      ·Managed all inbound and outbound calls and emails.·Assisted in customer inquiries and complaints using the CRM tool (SalesForce) and also followed up on escalated issues to ensure prompt resolution and feedback.·Worked closely with the sales, product, and marketing team to execute tasks and impr...

  • TCNL
    • Delta, Nigeria
    • Technical Assistant/Plant Supervisor
      • Oct 2019 - Jan 2021
      • Delta, Nigeria

      ·Gathered, organized, and distributed basic information and documentation.·Processed every week support requests for technical assistance on a wide range of issues related to sales and facilities in the plant.·Monitored systems in operation and input commands to troubleshoot areas such as sales.·...

    • Customer Service Representative
      • Aug 2015 - Dec 2018
      • Rivers state

      ·Identified and resolved customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.·Managed large amounts of inbound and outbound calls.·Resolved customer complaints via phone, email, SMS, wassap and social media.·Escalated customer queries to approp...

  • Profund Properties ltd
    • Rivers state Nigeria
    • Account personnel
      • Feb 2015 - Jun 2015
      • Rivers state Nigeria

      ·Responsible for all organizational funds and the day-to-day financial running of the business. ·In charge of all ticketing remittances and fines of the organization. ·Responsible for the weekly financial report of the organization. .Responsible for bank transactions and maintained a good relatio...

    • Volunteer(front desk and secretary)
      • Oct 2014 - Dec 2014
      • port harcourt

      voluntary

Education

  • 2019 -
    Chartered Institute of Customer Relationship Management
  • 2008 - 2011
    Madonna university Okija

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. Add an industry

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles