Experience

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  DP World

  • Subang Jaya, Selangor, Malaysia

  • Assistant Manager - Operations - Logistics - Malaysia - APAC

    • Apr 2024 - Present
    • Subang Jaya, Selangor, Malaysia

    Key Accountabilities* Manage and oversee the freight-forwarding operations for Ocean, Air and Land.* Responsible for day-to-day activities including import/export processes comprising all modes of transportation (sea, air, road, train), warehousing, and contract logistics.* Provide "best in class" customer experience to our Cargoes Logistics customers on all product & service offerings.* Key contact for carrier negotiation in local pricing.* Responsible for the operational results of all containers services, provide the highest level of service at the lowest cost.* Key focal point of contact for carrier negotiation in local pricing.* Prepare quotations for clients, potential clients, overseas/ interstate offices.* Engagement with Regional teams for major RFI/ RFQs.* Manage and provide a proactive approach to addressing customer claims, complaints, and queries, to enhance customer satisfaction, build trust, and establish a positive reputation.* Responsible for the monthly performance data preparation and review.* Work together with the sales team for customer relationship management and new service implementation.* Ensure compliance with local and international trade regulations.

• 

  Kuehne+Nagel

  • Switzerland
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Sea Logistics Requirement Engineering + Systems Support Specialist

    • Sep 2023 - Apr 2024

    Managing the application support function including all the related activities of systems support, root cause analysis, maintenance, testing + cooperation with key stakeholders for application development.My focus will be on ensuring operational delivery through facilitating our entire systems landscape; including internal + external facing applications. Through data analysis + other methodologies, I will ensure the optimal utilization of systems to achieve excellent data quality + efficiency.

  • Sea Logistics International Control Tower Team Leader

    • Sep 2022 - Sep 2023

    1. Provides oversight of the operational performance and guidance on improvements via daily huddles, MBRs, QBRs2. Collaborate and support other members of the global account team to assure desired performance and service level3. Lead a team of 4-5 people directly and indirectly 3.5 (VAS, Doc team)4. Conduct regular ‘Gemba’ walks in the main executing branches to detect existing and potential process errors, determines corrective or preventive measures where indicated, and follows up to ensure processes have been improved and implemented5. Become an ‘Operational Excellence’ ambassador and encourage operational staff to apply best practice6. Conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction7. Participate in the OKAM/ISC Management forum/community8. Support other Origin ICT leaders to enhance the performance for their accounts by sharing best practices, joining review meetings and/or covering during absence

• 

  A.P. Moller - Maersk

  • LCL / FCL CX Agent

    • Jun 2022 - Sep 2022

    LCL Customer Experience Agent- Handling Ansell account for LCL shipments. Managing the inquiry and expectation from stakeholders to provide report since EDI is not setup for LCL shipments. There is no visibility for shipments tracking for this customer.- Arranging the collection at customer warehouse to co-load at TPP warehouse. Coordinating the documents preparations from booking stages till the invoice issuance.- Managing the call between stakeholders and destination if any issue arise.

• 

  Kuehne+Nagel

  • Switzerland
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • ISC Customer Care Supervisor

    • Sep 2021 - Jun 2022

    - Monitoring DYSON Team as a supervisor for OCC - Booking Team. - Managing 5 people reporting under my line.- OCC Booking Team divides into 2 - STM / BAL Shipments.STM (Shipments booked under other LSP - Maersk / Agility / DHL / CEVA)- BAL (Shipments booked under NAC Contract with carriers and FAK shipment upon approval by DYSON customer)- Guiding the team on how to submit the EDI booking correctly in order to get booking confirmation from carriers by using the correct service contract filed.- Monitoring the data quality for each person so that the files been updated into system correctly and reflected into reporting pull out by management.- Handling on SOP setup for each task carry on by the team (related to billing RFQ for new lanes / trucking arrangement / tracking device and any related task)- Handling disputes on charges incur to minimize the loss of the job files handled by operations. - Providing reports to superior on any escalations / huddles with the team / and discussion on urgent issues with the team.- Handle own job files / shipments same as other colleagues.

  • Sea Logistic Coordinator

    • Oct 2018 - Sep 2021

    Seafreight Coordinator-Understand SOP DYSON as this is RFQ and project shipment.-Handling DYSON shipment for LCL/FCL shipments-Received booking and process according to which destination preferred.-Handling by trade lane (Major in US / CA / MEXICO) Shipments-Release the Booking Confirmation to customer-Arrange empty container request with appointed haulier.-Create EDO at Navis system-Do Pre-Advise at NAVIS and JCT-Request SI for BL draft preparation-Submit manifest (AMS /ACI / 24Hours Rule for Mexico Shipments)-Scan and uploading documents once containers completed gate in.-Ensure custom clearance has been done by appointed clearance agents-Do invoices once shipment depart including additional charges (Port Storage / Trailer Detention / Detention & Demurrage charges / Destination charges --> Port Pier Pass Fee) -Monitor shipment as term is DAP from origin departure, delay from port to port, railing containers at port of discharge and delivering process to warehouse)-Problem solving (Allocation Space / Urgency of HOTBOX containers / Diversion of containers at destination)-Ensure all charges received from destination, port, and carrier's additional charges will bill to customer's account accordingly.

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  Shipco Transport

  • LCL Export Coordinator

    • Dec 2016 - Oct 2018

    1. Release booking confirmation to customer. ( Destination is depend on customer request) 2. Planning load plan for bonded truck to Port Klang, Singapore and direct consol to Hong Kong.3. Send booking to transportation company to secure bonded for packing day.3. Monitor documentation received from customers to do K8 & Bill of Lading preparation. 4. Monitor cargo movement and update warehouse operator in regards of cargo location. 5. Send pre-alert to hub to get them ready for receiving cargo the next day onwards.6. Get customer confirmation in order to proceed bill of lading.7. Do ISF, AMS, ACI filing.8. Do IT permit & Outward permit.9. Invoicing to vendors and customer.10. Give quotation to customer based on destinations required. 11. Problem solving (Cargo damaged)

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  Swan Malaysia Sdn Bhd

  • Johor Bahru, Johor, Malaysia

  • Sales Service Assistant

    • Feb 2013 - Dec 2016
    • Johor Bahru, Johor, Malaysia

    1)Manage order received for international shipments. Dealing with customs agents, warehouse staff, shipping companies and clients.2)Liaising with production and planning to ensure products availability.3)Generate packing list and other related documents (invoices and delivery order)4)Liaise with warehouse and other documents to ensure products are ready to be delivered. 5)Organizing shipments (compare ocean freight ; which one is lower, then I will send the booking)6)Liaise with internal and external parties, appointed agents and freight.7)Verify all shipping document (Bill of Lading, Certificate of Origins, MITI form) and communicate with clients about the cargo delivery.Dec 2016 - Oct 2018(1 year 11 months)Feb 2013 - Dec 2016(3 years 11 months)8)Verify the billing versus quotation for transportation use in shipments. 9) Handling any complaint issues if shipments have problems.10) Update statement of accounts and send to customers.