Experience

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  Hyundai Motorsport GmbH

  • Toronto, Ontario, Canada

  • Appointment Coordinator

    • Oct 2023 - Present
    • Toronto, Ontario, Canada

    Coordinated and managed appointments for Hyundai customers, ensuring efficient scheduling and optimal use of service resources.Utilized strong communication skills to liaise between customers and service advisors, ensuring clear and accurate information exchange.Demonstrated exceptional customer service by addressing inquiries, resolving scheduling conflicts, and maintaining a positive customer experience.Implemented effective time management strategies to optimize the daily schedule, resulting in improved service efficiency and customer satisfaction.Collaborated with the service team to prioritize and schedule appointments based on service requirements and available resources.Utilized Hyundai's appointment scheduling system to input and track customer appointments, ensuring accuracy and completeness of information.Key Achievements:Successfully increased appointment efficiency by implementing a streamlined scheduling process, reducing wait times for customers.Received positive feedback from customers for excellent communication and service coordination skills.Consistently met or exceeded appointment scheduling targets, contributing to overall service department goals.

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  Tangerine

  • 3389 Steeles Ave E, North York, ON M2H 0A1

  • Customer Service Specialist

    • Mar 2022 - Feb 2024
    • 3389 Steeles Ave E, North York, ON M2H 0A1

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  TJX Canada – Winners, Marshalls, HomeSense

  • 9350 Yonge St, Richmond Hill, ON L4C 5G2

  • Customer Service Representative

    • Mar 2021 - Feb 2022
    • 9350 Yonge St, Richmond Hill, ON L4C 5G2

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  Innovative Vision Group Inc

  • Toronto, Canada Area

  • Call Center Agent

    • Apr 2019 - Nov 2021
    • Toronto, Canada Area

    Receiving and calling costumers_ make sure to solve the problems and give suggestions and solution _ be persuasive to make sure they will renew the subscription _ make secure payments _ meeting the quality _reach the satisfaction of costumers service

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  Menzies Aviation

  • Toronto, Ontario, Canada

  • Ramp Agent

    • Dec 2020 - Mar 2021
    • Toronto, Ontario, Canada

    Marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing, and other duties as assigned.

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  Paramount Fine Foods

  • Toronto, ON

  • Server

    • Nov 2017 - Mar 2018
    • Toronto, ON

    • Preparing restaurant tables with special attention to sanitation and order• Attending to customers upon entrance to the restaurant• Presenting menus, serving and helping customers select food/beverages• Taking orders and deliver them to guests• Maintaining and enhancing the quality of customer service.

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  Lee Restuarant

  • Toronto, Canada Area

  • Server

    • Nov 2017 - Mar 2018
    • Toronto, Canada Area

    • Preparing restaurant tables with special attention to sanitation and order• Attending to customers upon entrance to the restaurant• Presenting menus, serving and helping customers select food/beverages• Taking orders and deliver them to guests• Maintaining and enhancing the quality of customer service.

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  The Old Spaghetti Factory

  • Toronto, ON

  • Busser

    • Aug 2017 - Nov 2017
    • Toronto, ON

    • Provide direct assistance in the dining area• Ensure all serving wear, utensils and other dining needs available• Ensure efficient and speedy cleanup for customers convenience• Provide help to servers with foods and set up

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  Old Spaghetti Factory - Fairfield, BC

  • British Columbia, Canada

  • Dish Washer

    • Feb 2016 - Sep 2017
    • British Columbia, Canada

    • Comfortable working in a fast pace environment• Followed instructions with accuracy• Kept work area clean and concise

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  Thrifty's Thrift Store

  • Victoria, BC

  • Stock Person

    • Jan 2017 - Jul 2017
    • Victoria, BC

    • Maintained appropriate stock levels for designated area• Ensured inventory was rotated and expiration dates are kept current• Diligently worked at an expedited and efficient pace• Assisted training new hires wherever possible

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  The Family Clothing Store

  • Syria

  • [email protected]

    • May 2015 - Dec 2016
    • Syria

    • Demonstrated excellent customer service and sales standards• Implemented sales techniques while building relationships with customers• Followed and adhered to company policies and procedures• Maintained store image/visual standards including restocking and cleaning