Experience

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  Lamba Corporation

  • Sandton

  • Managing Director - Logistics

    • Nov 2022 - Present
    • Sandton

    Responsible for managing end-to-end operations within a business’s supply chain, and working internally with production, leadership, sales, and warehousing teams to optimize a business’s supply chain and align it with growth goals.

• 

  Emergen8

  • Chief Operating Officer

    • Sep 2022 - Present

    ●Designing and implementing business operations•Establishing policies that promote company culture and vision.•I was responsible for a single implementation to set up departments, rates, uniforms, and all thesystems.•Reviewed existing business structures regularly and implemented targeted improvements to optimizestrategies.•Negotiated contracts with vendors and clients to establish beneficial industry partnerships.•Reviewed operational records and forecasted trends to successfully manage both income andexpenses.•Networked with potential clients and industry leaders to build brand awareness and uncover industrytrends.•Bolstered compliance with periodic audits and stringent enforcement of regulatory requirements.•Drive business development with fresh and innovative strategies focused on customer acquisition.•Maximized revenue through careful evaluation of budget adherence and expense management.•Collaborated with board members, senior executives, and industry partners to revitalize operationsand achieve ambitious short- and long-term targets.•Increased brand awareness through new product launches and re-branding strategies.•Coordinated successful development and deployment of improved internal control systems.•Reduced corporate risk with expert financial forecasting, budget administration, and sustainabilityplanning.•Identified and corrected deficiencies with forward-thinking approaches to address organization-wideand department-level problems.•Implemented improved policies and procedures to optimize resources

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  Droppa

  • Centurion, Gauteng, South Africa

  • Business Development Manager

    • Apr 2022 - Nov 2022
    • Centurion, Gauteng, South Africa

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  DPD Laser Express Logistics T/A Dawn Wing

  • South Africa
  • Transportation, Logistics, Supply Chain and Storage
  • 500 - 600 Employee

  • Account Executive

    • Jul 2019 - Oct 2022

    Mainly handle the Logistics for Herbalife international.• Book collections and make sure parcels are delivered on each and every herbalifeorder.• Track and Trace parcels• Provide Daily reports on Herbalife parcels in South Africa• Work on Problem Parcels, that couldn't be delivered due to incomplete addresses, rerouted shipments, Returned shipments, contact not available.• Receive incoming calls and emails concerning shipments around SA.• Also go in-house to handle Herbalife queries on an escalating system.• Capture delivery failures and manual POD’s• Manage over 3000 shipments per day moving on the network.• Delivery queries are escalated to you to resolve within 24 hours.

  • Telesales Agent

    • Oct 2020 - Apr 2022

    To be proficient in qualifying a lead and applying a rate card· To follow up on the qualified leads· Project and convey a positive and professional impression to the potential customer(s)· Assist with the transition process by actioning and following up on the account set up· All outcomes to be recorded on the CRM system§ Call existing customers to determine their satisfaction with DPD Laser’s service levels§ Provide efficient support and skillful problem solving when required§ Educate and provide assistance to existing clients if required§ Record all feedback on the CRM system§ Propose solutions and revised rates to the lost customer(s) to regain their business.§ Negotiate effectively to resolve issues and address complaints to the customer(s) satisfaction. Follow through on all calls up to resolution§ Must be able to work with difficult customers, on occasion, while still maintaining a strict level of professionalism§ Provide punctual and accurate feedback§ Follow-up and action on returned mail§ Reporting on Freshsales

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  DHL Express

  • Germany
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Inbound Customer Service Representative

    • Oct 2018 - Oct 2020

    Working as a Customer Services Clerk is a very varied role and involves liaising directly withclients as well as suppliers.• Customer Services Clerks process sales invoicing in accordance with established proceduresand standards.• Receive supplier purchase invoices ensuring they are correct and passed to appropriatedepartment for processing.• As a Customer Services Clerk working within Shipping and Logistics you will be required toensure each shipment generates the maximum contribution to the company by keeping constantfocus on meeting the required service level at the lowest possible cost.• Maintain and file all records in accordance with company procedure. • Constantly review working processes with carriers and transport companies to ensure bestpractice, but also that fees charged are online with competitors.• Assist the sales team with quotations and client/product knowledge.• A Customer Services Clerk job usually involves working in conjunction with the CustomerServices Team Leader, which may require you to produce reports and statistics for meetings.

  • Import Clerk

    • Feb 2019 - Jul 2020

    Import Clerk will work for a freight forwarder/agent or directly for an importer whois based in the country where goods are being delivered.• Responsible for the movement of goods from another country, ensuring thetransit and delivery is made on time. This means that you will liaise regularlywith overseas offices, partners or agents.• Arranging and completing all associated paperwork, which documents thenature of the goods being imported from abroad and that they are legal andlegitimate.• Imports are generally subject to import quotas, tariffs, trade agreements and HMRevenue and Customs regulations, so as an Import Clerk your role will involvechecking all is in order in this respect. • Import Clerks are responsible for costing jobs and ensuring maximumprofitability for their organization.• To establishing contacts and relationships with HM Customs to ensure efficienttransfer of goods through the legal process.• Able to manage deadlines and sometimes difficult situations, therefore anelement of negotiation is required in order to be able to meet timescales

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  Telkom Business

  • Durban Area, South Africa

  • SMBS Sales Consultant

    • May 2014 - Oct 2020
    • Durban Area, South Africa

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  Telkom

  • Durban, KwaZulu-Natal, South Africa

  • Sales Consultant

    • Dec 2017 - Oct 2018
    • Durban, KwaZulu-Natal, South Africa

    Greet and direct customersProvide accurate information (e.g., product features, pricing, and after-sales services)Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell productsEnsure racks are fully stocked Manage returns of merchandiseCoordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up to date with new products/services