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Norman Yanez profile image

Norman Yanez

Store Manager at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Cellairis</span>
Intro Book
Results-driven sales and management expert with a strong background in customer service and technical support.
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Location
Gilbert, Arizona, United States, US
Skills
  • Technical Support
  • Customer Service
  • Sales
  • Sales Management
  • Clerical Skills
  • Show all
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Bio

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Norman Yanez is a seasoned professional with 9 years of experience in technical support, customer service, sales, and management. He has a strong background in telecommunications, mobile devices, and administration, with a Bachelor's degree in Business Management and an Associate's degree in Business, Management, Marketing, and Related Support Services.

Experience

  • Cellairis
    • Store Manager
      • Jun 2015 - Present

      Store/Marketing Manager, hiring, Recruiting, Sales, Customer Service, Repairs, Scheduling

  • Sprint
    • Lead Technical Consultant
      • May 2002 - Apr 2014

      • Hired and developed a staff of highly trained technical associates to repair hardware and software issues on mobile devices.• Reduced parts shrink from 30% monthly loss to 0% loss by initiating weekly cycle counts; training sales staff on parts replacement and proper inventory logging practices...

  • Sears, Roebuck and Co.
    • Phoenix, Arizona Area
    • Assistant Sales Manager
      • Aug 1999 - Feb 2002
      • Phoenix, Arizona Area

      • Managed a team of over twenty commissioned associates in Hardline departments.• Meeting and exceeding both company and monthly goals by carefully evaluating customer satisfaction results, sales, controllable cost, profit margin, and operational processes. • Using data to identify improvement o...

Education

  • 2007 - 2011
    University of Phoenix
  • 2005 - 2007
    Western International University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications.”

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