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Norman Bentley is a seasoned technology professional with 20+ years of experience in network administration, technical support, and IT management. He holds a Bachelor of Science degree in Information Technology from Instituto Tecnológico de Tijuana. Norman is proficient in multiple languages, including English and Spanish, and has expertise in Microsoft Exchange, VMware, Active Directory, DNS, VPN, firewalls, and more. He has worked in various roles, including Network Administrator, Technical Support Representative, and Technology Supervisor / MIS.

Experience

    • Technology Supervisor / Mis

    • Technology Supervisor / MIS
      • Feb 2021 - Present
      • United States

  • Soundcast LLC
    • 9771 Clairemont Mesa Blvd, Suite E, San Diego CA 92124
    • Information Systems /Technical Support Rep.
      • May 2015 - Feb 2021
      • 9771 Clairemont Mesa Blvd, Suite E, San Diego CA 92124

      • Manage Internal / Local Inventory and Support Logistics• Customer and Tech Support via phone and email• Support and perform Repairs on current and legacy product• Manage and administrate special projects• Managing EDI implementations• Create and manage support DB's• Support to the Sales group• Support the engineering group with small projects (Component soldering)• Support the Accounting department GL issues and special projects in the Acumatica system.• Configure, monitor, and maintain a multi-server Active Directory domain.• Manage PC and user level security.• System Backup and disaster recovery• Complete migration from an Accounting system (NetSuite) to a cloud base app (Acumatica)• Custom Field and Mapping within Acumatica• Customer Reporting and Generic Inquiries in Acumatica• Via ODATA exposed by Generic Inquiries generate reports in Crystal Report and MS Power BI• Administrate Cloud Server (Office 365)• Manage, analyze, and consolidate phone and data service• Manage office phone system (VOIP)• Plan complete conversion of email to a cloud based system• Plan, schedule and deploy new PCs to replace aging machines and increase overall productivity• Implement and manage an SAN/NAS• Manage and Administer VPN• Manage VMWare.• Manage VirtualBox on end users PC's, for Windows XP legacy app's.

  • KSC Industries, Inc.
    • 881 Kuhn Drive #200 Chula Vista CA 91914
    • Network Administrator
      • Feb 1998 - May 2015
      • 881 Kuhn Drive #200 Chula Vista CA 91914

      • Configure, monitor, and maintain a multi-server Active Directory domain.• Manage PC and user level security.• System Backup and disaster recovery• Complete migration from an Accounting system (Business Works) and MRP (Alliance MFG) to a cloud base app (NetSuite)• Complete migration from Exchange 2003 to Cloud Server (Office 365)• Manage, analyze, and consolidate phone and data service• Manage office phone system• Plan complete conversion of email to a cloud based system• Plan, schedule and deploy new PCs to replace aging machines and increase overall productivity• Implement and manage an SAN/NAS• Manage VMWare.• Manage VirtualBox on end users PC's, for Windows XP legacy app's.

  • Soluciones Integra
    • Tijuana BC Mexico
    • Network Consultant
      • Feb 1995 - Aug 1997
      • Tijuana BC Mexico

      Consulted Maquiladoras in various projects, and complete Tech-Support to Network Administrator and end Users.

Education

  • 1992 - 1996
    Instituto Tecnológico de Tijuana
    Bachelor of Science (BS), Information Technology, Network and System Administration

Suggested Services

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Industry Focus. “Computer Networking”

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