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Norma Quackenbush is a seasoned executive with 13+ years of experience in administrative support, project management, and team development. She has a strong background in organizational management, human resources, and process improvement. Norma has held various leadership positions, including Senior Executive Services Manager at CyberPoint International, where she oversaw administrative support services and managed a team of junior administrative staff. With expertise in HRIS, order management, and inventory control, Norma has consistently demonstrated her ability to streamline processes, reduce costs, and improve efficiency. Her strong leadership skills and experience in managing teams have earned her a reputation as a trusted and effective administrator. Norma holds a Business Administration and Management degree from Howard Community College and a Business Administration Certification from Rober Walsh Business School.

Experience

  • CyberPoint International
    • Baltimore, Maryland Area
    • Senior Executive Services Manager
      • Nov 2010 - Present
      • Baltimore, Maryland Area

      Provides overall management of the Administrative Support Services team in a multi-national cybersecurity organization. Directly responsible for administrative support of the CEO and COO. Supports the Human Resources (HR) Director with training of HR Generalists and assists employees with benefit...

    • Senior Administrative Assistant / Office Manager
      • May 2007 - Oct 2010
      • Columbia, MD

      Provided senior administrative and accounting support to the corporate management team and program management support to the operations team. Analyzed and resolved daily tactical problems in the areas of accounting, administration, classified travel, records management, facilities, supplies and i...

  • KLM Homes, LLC.
    • Columbia, MD
    • Customer Relations and Office Manager
      • Jul 2006 - May 2007
      • Columbia, MD

      Served as the primary contact for corporate investors. Sourced and presented marketing information including competitive promotions, contract pricing, new products and general customer needs to management. Coordinated travel arrangements and expense reporting. Managed the processing of Accounts P...

    • Business Office Manager
      • Jan 2003 - Jul 2006
      • Columbia, MD

      Responsible for the operational readiness of the office’s equipment, systems, supplies and processes. Primary contact for all technical and non-technical contractors, service representatives, vendors and suppliers for both the corporate office and secured SCIF facilities.

Education

  • 2017 - 2019
    Howard Community College
  • Rober Walsh Business School

Suggested Services

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Industry Focus. “Human Resources and Staffing”

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