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Norma Jean Wallace

Fundraising Consultant at Writing for Results
Intro Book
Norma Jean Wallace is a seasoned administrative professional with expertise in benefits administration, employee relations, and event planning, holding a Bachelor's degree in Health and Human Services and various certifications.
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Location
Richmond, California, United States, US
Languages
  • Italian Limited working proficiency
  • Hebrew Elementary proficiency
  • Latin Limited working proficiency
Skills
  • Organization
  • Facilitation
  • Event Planning
  • Benefits Administration
  • Employee Relations
  • Show all
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Bio

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Norma Jean Wallace is a seasoned executive with a proven track record of driving operational excellence and delivering results-driven solutions. As a seasoned Office Manager and HR Generalist, she has successfully managed day-to-day infrastructure, resolved operational issues, and refined coordination of project certificates of insurance. With expertise in billing, customer relations, and employee relations, Norma has consistently demonstrated her ability to navigate complex organizational dynamics and foster a positive work environment. Throughout her career, Norma has honed her skills in administration, facilitation, and event planning, with a strong focus on process improvement and employee satisfaction. Her experience spans multiple industries, including non-profit, retail, and technology, where she has successfully promoted from entry-level positions to senior leadership roles. Norma holds a Bachelor's degree in Health and Human Services from Fort Hays State University and has obtained various certifications, including HR Certification Institute (HRCI) credentials and a Certified Grant Writer designation. Fluent in Italian, Hebrew, and Latin, Norma brings a unique cultural perspective to her work, enabling her to effectively communicate with diverse stakeholders and build strong relationships.

Credentials

  • 2015 Northern California Employment Law Conference
    HR Certification Institute - HRCI
    Jan, 2015
    - Apr, 2026
  • Understanding Work Time
    HR Certification Institute - HRCI
    Mar, 2014
    - Apr, 2026
  • Essentials for Success in a Diverse Workplace
    HR Certification Institute - HRCI
    Jan, 2014
    - Apr, 2026
  • Ethics 101: Workplace Strategies for Ethical Challenges
    Forester University
    Oct, 2013
    - Apr, 2026
  • Human Resources Management
    SFSU Extended Education
    May, 2005
    - Apr, 2026
  • Certified Grant Writer
    -
    May, 2004
    - Apr, 2026

Experience

  • Writing for Results
    • Richmond, California
    • Fundraising Consultant
      • Aug 2022 - Aug 2022
      • Richmond, California

      Jumping back in as a volunteer for unique nonprofit

  • WRA, Inc.
    • San Rafael
    • Office Manager / Contracts Assistant
      • Apr 2015 - Jun 2016
      • San Rafael

      Support care and processing of contracts, manage requests from and for certificates of insurance. and manage process to contract with subconsultants. Worked initially in office operations, human resources generalist with respect to onboarding, and Tier 2 IT support. Successes include resolving technical issues related to migration to VOIP.

  • Questa Engineering
    • Point Richmond, CA
    • Office Manager
      • Sep 2005 - Mar 2015
      • Point Richmond, CA

      Manage day-to-day infrastructure including human resources and benefits administration; resolve operational issues; analyze and resolve detailed billing issues; refine coordination of project certificates of insurance. Facilitate communication within C-Suite. Achievements: Reduced work errors 95% through detailed analysis and process improvement of invoicing to meet various local and Federal (FAR) contract requirements; implemented VOIP phone system.

  • EuroStyle
    • San Rafael, CA
    • Customer Service Representative
      • Nov 2004 - May 2005
      • San Rafael, CA

      Satisfied sensitive East Coast multi-location retail accounts by understanding needs and constraints, teaming with sales reps, and initiating process improvements.

  • Youth Employment Partnership
    • Oakland, CA
    • Administrative Manager
      • Apr 2004 - Sep 2004
      • Oakland, CA

      Handled facilities management; IT support including maintaining 15-workstation computer lab; human resources; office supervision of staff; and, coaching interns on professional office systems and behavior.Achievements: earning respect of youth participants through consistent, dispassionate job coaching; and, reconfiguring 15-station computer lab.Interim position during employee sabbatical.

  • AT&T
    • San Francisco Bay Area
    • Client Relationship Manager / Customer Project Manager
      • Sep 1997 - Jun 2003
      • San Francisco Bay Area

      Resolved billing and technical service issues. Decreased time to resolution. Increased sales and customer satisfaction. Early internal adopter of web-based solutions including SalesForce.com. Promoted through various sales and sales support positions, from local support of mid-level accounts to virtual support of key national account.

  • Dr. Mcdougall's Right Foods
    • Lead Customer Service Representative
      • 2000 - 2000

      Sales support for vegan line of meal-in-a-cup, including customer communications about the McDougall diet. Processed orders, and pitched in to fulfill orders when warehouse team was unavailable.

  • PIER 39
    • San Francisco, CA
    • Manager, Corporate Sponsorship
      • Jun 1985 - Feb 1995
      • San Francisco, CA

      Specialized in administrative support for a comprehensive range of marketing activities.Achievements included: designing a prospect database; developing 300+ qualified contacts through cold calling; creating prospect newsletter.Promoted from marketing secretary to assistant to interim promotions and advertising director before joined in-house sponsorship 'agency.'

Education

  • 2009 - 2012
    Fort Hays State University
    Bachelors, Concentration:Health and Human Services
  • 2003 - 2005
    SFSU College of Extended Learning
    Certificate, Human Resources Management
  • UC Santa Barbara
    Sociology
  • College of Marin
    Computer Programming
  • Heald College
    Certificate, Executive Secretarial
  • Lowell
    College Prep, College prep

Suggested Services

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Industry Focus. “Human Resources”

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