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Bio

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Norma Chavez is a seasoned hospitality professional with extensive experience in restaurant management, culinary skills, and food service. She has held various roles at Walt Disney World, Disney Regional Entertainment, Sneakers Sports Grille, and Orlando Food Service d/b/a Wendy's. Norma has also pursued a Bachelor's Degree in Culinary Management and an Associate of Occupational Studies in Culinary from The Art Institutes and Orlando Culinary Academy/Le Cordon Bleu.

Experience

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Inventory Control Clerk
      • Feb 2016 - Present

      Accurately count inventory using scanners and scales, order products according to business needsCommunicate effectively with leadershipOffer insight into inventory losses and offer controls for implementation to achieve company goalsAble to identify proteins and seafoodTrain inventory control clerks on three different inventory and ordering programs as well as company standardsProficiency in Excel, Word, NALA, ARIEL

    • Chef Assistant
      • Mar 2015 - Feb 2016

      Assisting with breakfast/lunch/dinner menu execution & dietary concerns for guestsAssisting with adherence to HACCP and company standards; provide leadership as directed by chefsAssisting with planning in The Mara to exceed guest expectations through menu execution and partnering with Front of House

    • Cook I
      • Sep 2011 - Mar 2015

      Assist with menu execution, partnering with Front of House staff to ensure excellent guest serviceAdherence to recipes/company standards of quality/service/cleanliness

    • Sous Chef
      • 2008 - Sep 2010

      •Hiring, orientation, training•Special event production/execution/special guest dietary concerns•Adherence to HACCP and all company standards•Inventory, receiving, ordering/purchasing, food cost controls, and personnel managementSpecial Assignment: Brigance’s Brigade

    • Chef
      • Aug 2006 - Mar 2008

      •Opened new Pointe Meadows location•New menu rollout for Pizza kitchen•Responsible for the successful culinary production operation of 2 restaurants averaging $5 million in sales.•Food production of catering functions. •Menu development, inventory, ordering/purchasing, food cost controls, traini...

    • Consultant/Acting General Manager
      • Jun 2006 - Aug 2006

      •Created and implemented plan for public relations and store growth•Wrote business plan and server training guides•Designed new logo & menu layout•Trained and mentored management/crew •Human resources issues for store/Public relations; wrote employee manual•Created weekly/monthly Profit &a...

    • Chef Assistant
      • Mar 2004 - Jun 2006

      •Responsible for ensuring completion of Banquet Event Orders, timeliness of banquet parties•Oversee quality, plate presentation; recipe contribution•Assisted in re-opening of Garden Grill and new menu roll-out•Assisted in kitchen/station organization, station prep lists•Partnered with receivers t...

    • Correctional Officer
      • Oct 2002 - Mar 2004

      •Care, custody , and control of Inmate population•Ability to work all positions in secure perimeter

    • Restaurant Guest Service Manager
      • Jan 2001 - Oct 2002

      •Led Food Safety/Sanitation Committee to ensure HACCP and safe working environment•Trained and coached hourly cast members •Nominated for Partners In Excellence•Ability to work every station in Sunshine Season Food Fair’s food court•Location awarded Food Safety Partner Award Special Assignment...

    • Co-Manager
      • Mar 2000 - Jan 2001

      •Achieved labor cost through correct scheduling and deployment of personnel•Maintained food cost through correct ordering, target and weekly inventories•Responsible for cash over/short through bank till audits •Trained and developed in General Manager duties•Orientation, training and follow...

    • Correctional Officer
      • Jul 1996 - Mar 2000

      •Partnered with Assistant Warden of Programs, conducting various committees•Responsible for updating and maintaining Institutional Operating Procedures and accreditation paperwork

    • General Manager/Shift Manager
      • May 1995 - Dec 1999

      •Created and implemented business plan for public relations and store growth•Trained and mentored management/crew•Human resources issues for store/Public relations•Responsible for weekly/monthly Profit & Loss Statements•Achieved food cost through daily/weekly/monthly inventory & orderi...

    • Program Assistant II
      • 1987 - 1989

Education

  • 2009 - 2016
    The Art Institutes
  • 2004 - 2005
    Orlando Culinary Academy/Le Cordon Bleu

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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