Experience

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  Virtuzone

  • United Arab Emirates
  • Business Consulting and Services
  • 100 - 200 Employee

  • Senior Retention Executive

    • Oct 2020 - Present

  • Senior Credit Controller

    • Nov 2016 - Oct 2020

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  ALWADI Holding DMCC

  • Dubai UAE

  • Portfolio Account Manager

    • May 2014 - Nov 2016
    • Dubai UAE

    Essential Functions:From collecting payments to filing paperwork and following up on pending payments, we utilizes ethical practices and the latest technology to track, record and resolve all debt-related exchanges in a professional manner that suits both parties. As a debt collector in Dubai we are trained to handle on-ground initiatives as well as in-house projects, making them a comprehensive solution for all your collection and follow up requirements.• Collect payments on past due bills.• Contact debtors via email, fax, phone and letter.• Organize list according to severity of delinquency. • Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.• Perform skip tracing for non-contactable / run away debtors.• Set up a meeting with the debtor to clarify all disputes about the claim.• Inform clients of overdue accounts and amount currently owed.• Review backup documents for the claim including legal documents.• Taking ownership of debt collection cases.• Maintaining appropriate and comprehensive records of all customer discussions.• Set up repayment plans and new terms of sale.• Negotiating settlements with clients.• Offer advice or refer customers to debt counselors.• Maintaining accurate, up-to-date customer account information.• Record new commitment to repay debt.• Preparing paper works like agreements, settlement letter and legal notice• Initiate legal proceedings or hand over account to legal dept.• Reporting daily progress against targets to the Head of Collection.

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  SYNNEX

  • Accounts Receivable Specialist / Credit Controller

    • 2012 - 2014

    Maximize sales and minimize bad debts in an efficient and consistent manner while treating customers fairly and appropriately according to their financial needs and qualifications. Provides front end customer contact for order release, account management, collection and account reconciliation. Also includes compiling status reports as well as acting as a liaison with key personnelat customer accounts and with internal departments.ESSENTIAL FUNCTIONS:1. Maintenance of Aging/Account Management Percent of time spent in this area: 60%• Responsible for the day to day management of the aged trial balance.• Monitor aging and risk reports as assigned• Meet or exceed monthly cash target• Collection calls• Reconciliation of accounts• Minimize cost of sales write-off through reconciliation of accounts• Achieve yearly interest revenue budgeted• Coordinate with sales, customer service, and AR for dispute resolution as necessary• Develop and foster excellent customer relationships with our resellers. Build and developexcellent working relationships with internal customers, such as the credit analysts, sales,accounts receivable, and customer service teams.• Special projects as assigned2. Order Release Percent of time spent in this area: 30%• Monitor credit hold screens• Orders in excess of authority will be escalated to Collections Team Lead and/or Collections Supervisor• Request of financial statements, where applicable, to facilitate release of large orders• Notification to sales and/or customer where order release is delayed same day3. File Review Percent of time spent in this area: 10%• Coordinate credit line increase requirements with Credit Review Analyst Team• Understand and advise customer of options regarding security options• Request financial statements, as necessary, to facilitate release of large orders

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  Sarcom

  • Credit Controller Specialist

    • Aug 2010 - Sep 2012

    Responsibilities:• Implement collection procedures of the company through monitoring of accounts and initiate necessary courses of action based on account status. Assist customers on their late payment or past due accounts, billing concerns and others.• Ensures timely collections of invoices and accurate accounts receivable aging• Researches customer deductions and charge backs • Initiates paperwork for debit/credit memo approval• Responds to customer requests for account summaries, invoice copies and freight documentation while building positive customer relationships • Works with sales to address credit and collection issues with customers, including disputed items and charge-backs• Quickly Identifies danger signs of customer financial stress and escalates immediatley to Credit Manager

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  PetCareRx Inc

  • Customer Service / Sale Specialist

    • 2009 - 2010

    • Answer calls related to sales, product inquiries, account information, complaints and information requests.• Up-selling of Petcare RX products.• Contact customers veterinary hospital or clinic for the pets prescription.• Transfers customers to the appropriate department if needed.• Identify, research and resolve customer issues with the resources and knowledge provided.• Update the existing databases with changes and the status of each customer and /or prospective customer. • Perform all other duties and tasks as assigned.

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  HSBC

  • Customer Service Executive HBIO Card Collections

    • May 2007 - Aug 2009

    • Contacts delinquent and / or over-limit customers to obtain payments and / or negotiate appropriate resolutions on customer accounts.• Reviews and analyzes financial situation and arranges repayment programs within procedural criteria (Settlement and Hardship programs).• Adjust fees in accordance with company policy.• Verifies and update customer account information. Maintains documentation of all customer contact and location information via the online collection system.• Cancels credit privileges of customers that violate purchase and payment agreements.• Ensures 100% compliance to all US government regulations, policies and procedures provided.