Experience

• 

  System Integrators.

  • NE Market

  • Project Coordinator

    • Feb 2010 - May 2012
    • NE Market

    • Responsible for maintaining daily accuracy for milestone forecast and actuals along with documentation management for all activities. Supporting functioned to the Project Manager and the Key interface for the Project Manager to back office functions. Supported the project planning process for all project management during initial project setup and during consequent execution• Supported the daily activities of Managers• Monitored progress and updated different data trackers in Excel for projects and reported progress in spreadsheets to customer and managers in office.• Facilitated project scheduling and forecasting processes• Key interface for AT&T and Verizon Project Managers and Engineers.• Information Channel for Logistic and Finance & Control departments with information related to forecast vs. actual events.• Monitored, collect and update relevant information to the rollout activities• Reported, review and control progress to assure commitments were achieved• Control IPM data consistency.• Supported Risk Management process. Documentation mgmt.• Supported the PM in Demand Planning, Cost and Sale Forecasting and Periodic Reporting

• 

  Ferraz Shawmut

  • Supervisor, International Sales

    • Mar 1999 - Mar 2009

    • Managed and oversaw all aspects of International sales activities along with the Director of International Sales with $12 million in annual sales and over 150 plus customers worldwide. • Provided sales, marketing, product, and logistical support services for all Carbone Lorraine subsidiaries and Ferraz Shawmut distributors sales partners in the Asia Pacific, Europe and Latin America ( including Mexico) regions. • Managed the implementation of departmental procedures and ensured domestic and international policies were enforced by staff efficiently and productively. Duties also included: hiring, training, performance management, and coaching.• Overviewed the order process and business activities of important OEM clients as GE, Siemens, RAMTECH, Viasystems, Flextronics, Schneider Electric, Rockwell.• Provided pricing administration for all International customers• Performed the preparation and processing of all sales agent commissions.• Performed all Sales and marketing administration activities in support of Ferraz Shawmut International sales department, including customer service and support to our parent company in France. • Provided excellent customer service to our sales partners and their end customers by serving as their support advocate inside FS and serving as the communications and coordination window for these external customers. • Prepared, coordinated and executed of all international shipments including catalog literature and sales tools for our international customers. • Maintained daily communications with our sales partners and customers regarding product availability, quotations, order status, shipping information and account payment status.

• 

  BHM

  • Orlando, Florida Area

  • Events Coordinator Assistant/Telephone Center Supervisor

    • Jan 1995 - Dec 1997
    • Orlando, Florida Area

    • Assisted the Manager in the coordination of Domestic and International ministry outreaches along with a team of 6 people.• Contacted partners who needed assistance with seating arrangements and for those with special needs, as well as VIP’s attending each event.• Served as the main contact between the churches and organizations that were volunteering to assist with location and necessary resources prior to each event. • Communicated and maintained daily correspondence via e-mail; phone calls; mailings with global ministry partners, staff team, volunteer teams.• Assisted on transportation by guiding and providing necessary information on Bus schedules.• Oversaw, planned and executed event details and conducted follow-ups of all arranged events. Telephone Center Supervisor• Supervised personnel at the Telephone Center Department with over 10 thousand calls a day.• Assisted on credit card product orders and any needed material as requested on the telephone center.• Trained and ensured that all Service Representatives under my supervision had all the necessary tools needed to safeguard that all customer’s needs were met. • Kept a record of phone calls received during the shift I supervised and communicated on a daily basis with upper management