Experience

• 

  OfficePartners360

  • Cebu City, Cebu, Philippines

  • Talent Sourcing Data Analyst/Researcher for Wayfair Inc.

    • Sep 2018 - Present
    • Cebu City, Cebu, Philippines

    Imports profiles of job candidates to the clients' CRM/Database. Analyzes candidates' responses to the recruiters mail. Updates profiles on the Database. Send correspondence to recruiters on the status of the import.

• 

  Convergys Philippines, Inc.

  • Cebu City, Cebu, Philippines

  • Customer Service Representative for Sprint Corp. (U.S. Telecommunication Service Provider)

    • Apr 2017 - Feb 2018
    • Cebu City, Cebu, Philippines

    Utilizes computer technology to handle high call volumes. Uses chat interactions to reach out to customers and verify account information. Assists with placement of orders, refunds, or exchanges and online payment. Answers questions about warranties or terms of sale.

• 

  Al Tawasole E-Trading

  • Dubai, United Arab Emirates

  • Telesales/Telemarketer

    • May 2016 - Nov 2016
    • Dubai, United Arab Emirates

    Identifies prospects by reading telephone and zip code directories and other prepared listings. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunication technologies. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.

• 

  Al Deyaa Group, Etisalat Premium Channel Partner

  • Dubai, United Arab Emirates

  • Sales Executive for Etisalat UAE (Small and Medium Business Telecommunication Services)

    • Aug 2015 - Jan 2016
    • Dubai, United Arab Emirates

    Identifies leads, manages prospects and acquires new business. Determines customer needs and propose appropriate telecommunication service needs. Completes scheduled and cold call prospecting activities to establish first and follow up appointments with customer decision makers. Prepares and delivers sales proposals/presentations and follow up with key decision makers.

• 

  QUALFON PHILIPPINES, INC.

  • Cebu City, Cebu

  • Customer Service Rep. for Comcast Corp. (U.S. Telecommunication and Cable Service Provider)

    • Sep 2012 - May 2015
    • Cebu City, Cebu

    Handles customer inquiries via phone, email and chat. Providing service in an efficient, courteous and professional manner in a fast-paced environment. Resolves customer issues using policies and procedures set.

• 

  Innodata Knowledge Services

  • Audio Transcriber

    • Dec 2010 - Jun 2012

    Works in a specific kind of data entry in which audio or video recorded speeches are converted into written form.

  • Indexer/Abstractor

    • Jan 2006 - Dec 2010

    Analyzes a variety of source documents for research use. Digests articles from popular journals, including but not limited to, academic publications, serial publications, patents and literary publications, and provides them with synopsis for posting on the internet.

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  Government Service Insurance System

  • Data Entry Operator

    • Sep 2008 - Dec 2008

    Posts contribution records of members in the database.

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  Tokiwa Optical Philippines

  • Quality Inspector and Production Recorder

    • Aug 2000 - Jan 2001

    Inspects products manufactured by the company to ensure they meet standard required by clients. Provides daily reports on the flows of operation in the production department as well as monitor the performance of production operators.