Experience

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  Honda Canada Inc.

  • Canada
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Field Audit Specialist

    • Aug 2011 - Present

    • Monitoring a network of 79 Acura and Honda dealers in all Western Zone • Auditing dealers based on monthly, annual reports and trends • Enforcing Honda Policies and Procedures by educating dealership personnel• Analyzing and identifying gaps and opportunities to improve current processes• Developing new programs and analyses to exactly identify problems at dealer level• Training new Service Managers and Warranty Administrators• Performing regular dealer visits and presenting to dealer management latest KPI • Improving and reporting new findings to Zone Management and National Warranty department • Building reports to help reducing the incorrect use of straight time and mapping overspending dealers• Collaborating in activities and new developments launched by National departments• Cultivating trustworthy relationships with dealer management

  • Customer Service Bussines Analyst

    • Apr 2010 - Aug 2011

    • Collected data from different sources such as dealers, internal systems and marketing information to analyze and to report to management• Organized monthly dealer meetings, and created presentations to inform about network performance, and marketing initiatives• Supported all activities of the Customer Service Team as retail sales, engineering, warranty and technicians training• Redesigned and simplified reports on tires, batteries, filters, brakes, and maintenance parts• Identified problems and advised about opportunities and threats in timely manner and gaps in the dealer network• Measured dealer’s performance for Pacific zone and compare with National key indicators

  • Parts Distribution Centre Supervisor

    • Mar 2006 - Apr 2010

    • Supervised all activities of a crew of 36 unionized associates within a 120,000 Sq. ft facility• Responsible for receiving approximately 2000 SKU and for shipping 5000 products to more than 150 Auto, Motorcycle and Power Equipment dealers in Western Zone • Trained all new employees about safety procedures, the correct use of machinery, Forklifts, Order Picker lifts, conveyor belts, etc.• Accelerated picking process by 15% by reorganizing fast moving parts • Fostered an environment of trust and collaboration between Management and Union.• Improved associates safety and ergonomics when heavy parts such as Transmissions and Engines were reorganized • Reduced garbage sent to landfill by recycling materials such as metals, plastics and cardboard

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  Art In Motion

  • Coquitlam, BC

  • Production Supervisor

    • 2002 - 2006
    • Coquitlam, BC

    • Provided guidance to Lead Hands and Assistant Lead Hands to achieve department goals • Improved working atmosphere by organizing work area, identifying tooling and machinery, and standardizing equipment (5S training and implementation program)• Cross-trained workers to increase the flexibility of manpower by 80%• Reduced downtime in machinery setup and shifts startup time • Augmented wellness of workers by studying the ergonomics of workstations• Increased quantity of Mike phone users by sharing phones between shifts at no extra cost• Augmented productivity by 50 percent due to increased use of automated machinery• Reduced inventory of subassemblies by 70% using ABC analysis• Successfully managed two departments, one fitting line producing $2M/month and a WIP department able to produce 7000 pieces a day to feed four assembly lines• Encouraged ideas from factory staff on how to improve processes• Developed a system to rank employees by skills, seniority, absenteeism, attitude, etc.• Investigated accidents and found solutions and recommendations to keep a low injury rate• Established methods for measuring production by activity to set achievable goals• Reduced “waste” using JIT, TOC and Lean Manufacturing methods

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  Ford Motor Company

  • Buenos Aires, Argentina

  • Business Analyst

    • 1993 - 2002
    • Buenos Aires, Argentina

    • Analyzed, controlled and audited information to be used in management decisions• Supplied information to the Financial, Treasury and Accounting Departments• Worked closely with users to identify system needs, to implement changes, and to monitor application progress• Analyzed and developed a MS Access DB for the Loss, Recovery and Legal Affairs Department to manage high-delinquency customers, trials, refinancing, repossessions and payment schedule contracts• Designed, developed and implemented a system for Pre-legal Collections to record clients’ collection information including: billing, follow-ups, results, and external collections management

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  Automóvil Club Argentino

  • Buenos Aires, Argentina

  • Operations Manager Assistant

    • Feb 1984 - 1992
    • Buenos Aires, Argentina

    • Responsible for distribution, control and transportation of fuels• Performed profitability analysis and pricing of tires, batteries and lubricants• Managed billing and improved efficiency in the payment process to insurance companies