Experience

• 

  Eastman

  • Kuantan, Pahang, Malaysia

  • Admin Generalist & Training Coordinator

    • May 2019 - Present
    • Kuantan, Pahang, Malaysia

    - Responsible to taking care of the administrative duties related to the company- Responsible for relieving management of administrative and clerical responsibilities, processing invoices, raising Purchase Requisitions, arranging appointments, scheduling meetings, securing travel reservation, pro...

• 

  Great Eastern Takaful Berhad

  • Singapore
  • Insurance
  • 700 & Above Employee

  • Assistant Manager (Billing & Collection)

    • Oct 2013 - Oct 2018

    - Oversee and streamline billing and collection processes for Agency (Individual), Group Business (Voluntary & Employee Benefit) and Banca Takaful channel- Plan and implement quality assurance for all processes with proper SOP- Evaluated billing functions in accordance with financial procedures and policies- Involved in projects to improve billing & collection process for Agency (Individual), Group Business (Voluntary & Employee Benefit) and Banca Takaful channel- Responsible attending enquiries from the agents & customers for Agency (Individual), Group Business (Voluntary & Employee Benefit) and Banca Takaful channel- Responsible to ensure correct paid out commission to the agents for Group Business channel- Responsible Monitor & supervise teammate to ensure billing process within the Turn Around Time as in the SOP- Coordinated with IT, Banks, Branches and vendors to facilitate all billing functions- Ensure all reports prepared and submit respectively within stipulated time - Provide training to the trainers/agents to ensure agents are expert on billing and collection matters in order to sustain renewal payment- Involved in company’s road show event to campaign payment facility and to get feedback from agents on billing matters- Appointed as Department Risk Officer (DRO), Department Compliance Officer (DCO) & Department Data Officer (DDO) & Business Continuity Management Coordinator to ensure own units align with Takaful principal and comply with governance regulatory- Certified 6 sigma green belt certification by OCBC Bank (2016)

  • Senior Executive (Branch Operations)

    • Apr 2012 - Oct 2013

    - Responsible for day to day front office counter- Responsible to monitor outsourced branches on the agreeable TAT as in Service Level Agreement (SLA)- Ensure quality service deliver to customers & agent- Responsible in administration of Customer Service Section - Responsible on the Takaful’s payment from Army’s salary deduction : cooperate with Koperasi Angkatan Tentera (KAT) on the billing & payment from Urusan Gaji Angkatan Tentera (UGAT)

• 

  Syarikat Takaful Malaysia Berhad

  • Kuala Lumpur, Malaysia

  • Senior Executive (Training Administrator)

    • Mar 2011 - Mar 2012
    • Kuala Lumpur, Malaysia

    - Managing Continues Plan Development (CPD) for Pre & Post Training- Timeliness delivery of logistics and training materials for agency trainings.- Liaise with finance division for training budget allocation and approval- Prepare approval paper for training- Compilation & prepare the summ...

• 

  Prudential BSN Takaful Berhad

  • Malaysia
  • Insurance
  • 700 & Above Employee

  • Executive (Head of Business Centre : Customer Service)

    • Dec 2009 - Feb 2011

    - Responsible for day to day branch operations - Responsible for driving the implementation of branch’s transformation strategy - Responsible in ensuring the daily collection is correct & tally with the generated report- Responsible in administering & operating Customer Service Section.

  • Senior Takaful Financial Executive

    • Aug 2008 - Nov 2009

    - Managing and advise TFEs on new customers and maintain existing customers through appropriate sales method and approaches- Direct, planning and coordinate team activities (by area of responsibilities)- Manage with responsibility all sales and marketing strategies established by the company. Ensure customer expectations are met- Co ordinate activities report with relevant feedback in improving the sales and support processes - Manage and coordinate outside sales activities in collaboration with BSN.- Provide advice/feedback on forthcoming product developments and monitor customer preferences to determine focus of products for each segments- Providing sales support and also tracking, monitor and review individual TFE sales performance and the team in general

  • Takaful Financial Executive (Sales)

    • Aug 2007 - Jul 2008

    - Day to day promote Takaful products to customers in BSN Branch- Plan & coordinate in sales & marketing activities in BSN Branch- Assist & advice customer in their financial plans- Monitor production & persistency of performance- Build good rapport with existing customer to ensure consistency of payment to avoid lapsed