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Noopur Saxena profile image

Noopur Saxena

Process Support Manager at Maersk Line India Private Limited (Pune)
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Seasoned operations and process management professional with expertise in global application support and eCommerce.
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Location
Portland, Oregon, United States, US
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Noopur Saxena is a seasoned operations and process management professional with extensive experience in managing global application support teams and driving process improvement using Six Sigma techniques. She has a strong educational background in International Business and Human Resources Management. With a proven track record of leading teams and managing complex projects, Noopur is a valuable asset to any organization. She has worked with prominent companies such as Maersk Line India Private Limited and P&O Nedlloyd Private Limited, and has a strong expertise in eCommerce, eCommerce Level 1 Europe Support Desk, and Hyperion Business Support Desk setup and transition.

Experience

  • Maersk Line India Private Limited (Pune)
    • Pune, Maharashtra, India
    • Process Support Manager
      • Oct 2007 - Aug 2009
      • Pune, Maharashtra, India

      - Manage the operation of a global application support team responsible for providing level 1-2 support for the global user base.- Drive process improvement within the Infrastructure Support (IS) department using six sigma techniques.- Evaluated team performance and managerial reviews on a periodic basis

  • P&O Nedlloyd Private Limited (Now Known As Maersk Line)
    • Product Support Manager
      • Oct 2005 - May 2007

      Product Support Manager – Global Client Services- Setup and transition of CRM level 1 global support desk from UK to GSC Pune India & Manila Philippines.- Developed training programs and train entire staff for live helpdesk support- Develop programs and channels to communicate with external stakeholders, establish reporting requirements.

    • Business Analyst
      • Jan 2004 - Oct 2005

      - Drove eCommerce Deliverables during Requirement Gathering, Business Acceptance Testing, Post Implementation Review and User Query Support.- eCommerce Level 1 Europe Support Desk transition- Training and Set up of Level 1 Hyperion Business Support Desk

    • Team Lead
      • Mar 2001 - Dec 2003

      Worked in various departments during my tenure with P&O Nedlloyd as Team Leader- Team Lead Transmissions & Data Management - Team Lead Reference Data Team - Team Lead Full Focus 4 (Application Mgt. Center)

Education

  • 1998 - 2000
    Indira Institute of Management
    Masters in International Business, International Business/Logistics
  • 2013 - 2014
    Association Montessori Internationale Netherland
    Diploma in Montessori pedagogy, AMI- 3-6 Diploma
  • 1993 - 1997
    THE BHOPAL SCHOOL OF SOCIAL SCIENCES
    Bachelor of Arts - BA, Business Administration and Management, General
  • 1997 - 1997
    Bharatiya Vidya Bhavan's
    Diploma in Personnel Management And Industrial Relations, Human Resources Management/Personnel Administration, General

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Industry Focus. “Information Technology and Services”

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