Experience

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  MRDS Group Ltd

  • United Arab Emirates

  • Business Administration Coordinator

    • Nov 2022 - Present
    • United Arab Emirates

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  HSBC Commercial Banking

  • Egypt

  • Executive Assistant & Operations Support

    • May 2007 - Feb 2023
    • Egypt

    Executive Assistant Duties:• Providing full range of Support services to the Branches Area Head & the Branch Manager like: schedule and coordinate meeting & appointments, writing reports, responding to emails, and help in preparing the appraisals for all the staff within our area.• Compile daily and weekly branch performance reports of 6 branches needed for the Daily conference call and for the weekly branch managers’ meeting of the area.• Trained 3 administrative assistants during the branches expansion plan to ensure attention to detail and adherence to company policy.• Helping in guiding and coaching other staff whether administrators or customer service agents.• Having everyday morning meeting with the branch manager to monitor the branch daily target, MTD & YTD and put the plan that we will guide the staff to achieve the branch’s targets.• Type Confidential letter for senior members.• Assisting in any event planning related to the area by booking the rooms and coordinate catering.Administrative Assistant Duties:• Monitoring inventory, office stock & stationaries and purchase the requirements while adhering to budgeting practices.• Developed new filing and organizational practices that increased efficiency by 40 %.• Open, sort and distribute incoming correspondences.• Supervising the work of office juniors and assigning work for them. • Updating & maintaining the holiday, absence and training records of staff.Customer Service Duties:• Meeting and greeting clients and visitors to the office, and helping them with their enquiries.• Responsible for the day-to-day tasks of the branch including covering the customer service area on crowded days.• I was the person who was delegated by the branch manager for handling the complaints system (CRMS) and resolving any related issues with the customers – the customer satisfaction was increased by 15%.

• 

  Gold Mines Company

  • Egypt

  • Training coordinator

    • Apr 2006 - Apr 2007
    • Egypt

    • Helping in the preparation of the training materials and printing it.• Preparing the training schedules• Coordinating with the clients and the instructors• Responsible for the end-of-course certificate printing• Responsible for the reservation of the training venues with all its setup• Keep track of the invoices and follow-up on the payments• Request any stationary needed for the courses

• 

  Raya Contact Center

  • Egypt

  • International agent representative

    • Jan 2005 - Mar 2006
    • Egypt

    Making international calls to UK & USA to make certain surveys with customers.Worked as a customer service representative to Daimler- Chrysler and P&G for 6 months